Boarding & Veterinary Receptionist Job at Canine Country Club and Wellness Center
Position Summary:
Canine Country Club and Wellness Center is a boarding, grooming and wellness center. We are looking for a rockstar Receptionist. Because you are the first and last contact for our clients, you are the key to creating lasting impressions. You must have a passion for people and their pets. We expect extraordinary client service and communication, outstanding computer abilities, accurate financial skills, and a consistently positive attitude.
Responsibilities:
- Greet clients and pets by name with enthusiasm
- Answer phones promptly and professionally; screen and route calls
- Be proficient in using our veterinary practice-management software
- Receive and transmit emails, and social media direct messages
- Take and deliver accurate messages promptly to appropriate staff
- Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
- Coordinate with doctors and technical staff for complete medical care
- Discuss services provided and answer client questions thoroughly
- Schedule appointments according to guidelines
- Handling payments and end of day finances
- Maintain cleanliness of client and reception areas
- Discuss and have clients sign intake paperwork
- Coordinate logistics between our Ranch Retreat and our Dallas facility regarding guest care and reservations
Qualifications:
- Ability and willingness to assist staff
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong phone skills
- Strong computer skills
- Ability to problem solve on the spot
- Preferred experience in veterinary reservation software
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Holidays
- No nights
- Weekend availability
Supplemental pay types:
- Tips
Education:
- High school or equivalent (Required)
Work Location: One location
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