Branch Manager

Job Description

About Us:

3Hill Credit Union is a full-service financial institution dedicated to Life with Purpose. We offer banking, lending, and personalized services to members in over 30 states and 3 countries. Located in Blue Bell, Pennsylvania we are challenging the status quo, we are not for profit with the pure mission of helping our community. At 3Hill Credit Union, we believe life is more than money. It's about making an impact on the people around us, to change what is to what could be. We call it "Life with purpose." Whether you're a mom, dad, educator, soldier, or friend, we strive to support you in making a difference in the world. Join us. Let us lift up our community, together.

About the Role:

In this role, you will be responsible for managing the overall performance of the branch and branch staff to achieve the goals set out for the Credit Union. This includes but is not limited to the oversight and participation in building, maintaining, and deepening relationships with consumer and business members. You'll do this by creating and leading a highly exceptional team to deliver a superior member experience and recommending appropriate answers and suggestions to help members improve their financial journey.

• Responsible for coaching, developing, setting standards of excellence, and creating an environment where each team member thrives on helping members. While maintaining accountability to core standards, this individual is also responsible for ensuring a pleasant work environment for both members and staff.
• Implements strategies and promotional programs with creativity and energy such that goals are achieved and quality standards are met or exceeded.
• Facilitates integrated delivery of financial services and products, including customized lending.
• Responsible for the growth activity of the branch.
• Manages the selection, placement, performance, development, promotion, and termination of store associates.
• Coaches and mentors all Associates in learning the skills required for their level of role, including technical expertise of consumer lending.
• Ensures operational efficiency, compliance and quality standards are met.
• Responsible for all aspects of branch security in accordance with 3Hill Credit Union’s security policy.
• Responsible for positive community relations.
• Listen to the customer's financial needs and make recommendations to support the member's financial growth.
• Maintain responsibility for cash drawer and follow proper balancing procedures.
• Leverage your knowledge and training received to provide answers and assistance for members' questions and concerns.
• Review and maintain knowledge of products, fees and policies and stay current on offerings for product suggestions.
• Open and process complex consumer and moderate to complex small business deposit accounts.
• Originate basic to moderately complex consumer loans within 3Hill Credit Union guidelines.
• Work on NSF reports, balancing cash, ensuring audit safety, and soundness of credit union. Considerable judgment and initiative are required in resolving problems and making recommendations.
• Open new accounts and originate loans.
• Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as defined by the bank, if applicable.
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Overall Management of a Branch office, including the direct management of all staff members assigned to the branch.
• Demonstrates compliance with all credit union regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Credit Union policies and procedures, compliance regulations, and completes all required annual required or job-specific training. Follows all Credit Union policies and procedures and compliance regulations and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

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About You:

• You are someone who is driven to help others and make a difference in the community and world.
• Work experience in banking and finance, business or a related field.
• Valid Drivers' License.
• Notary certification preferred.
• A minimum of two years of supervisory/management experience.
• Active membership in several community organizations.
• Strong attention to detail and the ability to multi-task effectively.
• Strong attention to detail and the ability to multi-task effectively.
• Ability to understand and follow directions.
• Ability to organize and prioritize work.
• Proficient use of Microsoft Word and Excel software applications and ability to operate a variety of office equipment.
• Knowledge of bank operating procedures, practices, and policies.
• Consumer lending origination skills required.
• Ability to maintain confidentiality, use tact and diplomacy; maintain required dress and demeanor.
• Considerable judgment and initiative are required in resolving problems and making recommendations.
• Proficient use of Microsoft Word and Excel software applications, other banking computer systems and related software, and ability to operate a variety of office equipment.
• Effective training and mentoring skills.
• Demonstrated sales skills.
• Demonstrated effective interpersonal skills to effectively manage staff and customer service issues.
• Solid understanding retail services and products. Consumer and small business lending origination experience preferred.
• Complies with all Federal, State and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as defined by the bank, if applicable.
• Must be registered as a MLO as per the S.A.F.E. Act requirements.
• Strong attention to detail and the ability to multi-task effectively.

Our Benefits:

· The opportunity to leverage your knowledge and skills acquired in previous positions to run an entrepreneurial atmosphere.

· The opportunity to use your knowledge, skills, and passion to help the community.

· Competitive Salary and benefits package.

· May include incentive-based compensation.

· Training in financial needs analysis and recommendations.

· We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, and paid vacation, sick days, and holidays. Some benefits require certain tenure before eligibility.

Our Commitment to Diversity:

· 3Hill Credit Union is an equal opportunity employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

Job Type: Full-time

Pay: $50,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Blue Bell, PA 19422: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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