Job Summary:

Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Innovation service standards.

Essential Functions

• Work as part of a team with all team members within the hotel
• Report to work on time and in proper uniform/approved attire
• Serve guests in an efficient and courteous manner
• Check all tables and service station for cleanliness
• Prepare service station with necessary items for the shift
• Set up buffet with all plateware, glassware, and serving utensils
• Have required tools ready for the shift (ie. cocktail tray, pen, guest check)
• Set up tables with items needed such as salt, pepper, sugar bowls
• Knowledge of all buffet items (preparations/allergens)
• Ability to provide descriptors regarding menu items
• Awareness of any items that will be substituted on the buffet
• Replenish hot and cold items on the buffet line when running low
• Refill beverages
• Ability to carry a cocktail tray
• Detail tables and remove all items not being used
• Bus tables quickly and quietly
• Maintain all service stations and dining areas clean
• Never solicit tips
• Attend monthly department meetings and daily stand ups without exception unless approved by management
• Ability to handle situations, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Perform other duties as management requests to service our guests
• Ability to use POS (point of sale) system – MICROS
• Follow all standard operating procedures

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant preferred
• Excellent customer service skills
• Excellent communication skills, verbal and written
• Ability to use technology, e.g. tablets, POS systems

Physical Demands

• Ability to stand for extended periods of time
• Ability to walk and bend
• Ability to lift 25 lbs.
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

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