The Business Process Analyst will be responsible for driving Business Process Improvement assessments to identify process and product enhancements that will enable operational efficiencies and quality improvements. This role will have a strong focus on cross-functional collaboration and will be responsible for creating and maintaining business process documentation, aligned with industry standards and with high attention to quality and detail.

• Work closely with the business partner to understand their business and how current and future systems may improve productivity and quality.
• Conduct analysis to determine the best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement
• Apply and utilize business process modeling methods to ensure business outcome-based deliverables in a way that can be readily used as input to Product Delivery teams and executive decision-making by both line of business and IT partners.
• Facilitate future-state process design and solution visioning sessions with business partners
• Define measurable process improvement objectives and collaborate with Agile Product teams to groom features, analyze business requirements, and develop thorough functional design specifications.
• In collaboration with Product Owner, define project requirements by identifying project milestones, phases and elements, and actively participating in the Agile Product team for implementation.
• Ensure product satisfies the customer/end-user requirements by actively representing the business user’s in product testing and evaluation through mapping product enhancement to business process change
• Work with training development to ensure content effectively maps product capabilities to business process execution
• Complete ad hoc research and projects as assigned
• Other duties as assigned

• Strong relationship-building skills and customer orientation. Proven ability to collaborate with business partners to define needs, address issues and answer questions.
• Must have the ability to interact with business users in a sensitive and diplomatic manner, while challenging existing procedures and building collaboration on project goals
• Ability to translate business needs into product features
• Consistent and effective critical thinking skills required
• Strict attention to detail in actions and documentation
• Works with a sense of urgency
• Strong organizational skills (including a commitment to thorough documentation of results)
• Strong written and verbal communication skills in person as well as with remote and international resources
• Professional demeanor with ability to use appropriate language, tone, style and structure in oral and written communications
• Positive and helpful demeanor in interactions with all internal/external stakeholders.
• Active listening skills.
• Highly skilled at handling multiple tasks simultaneously, prioritizing and meeting deadlines
• Ability to maintain strict confidentiality in all communications involving sensitive information
• Must be driven and a self-starter
• Must be flexible and willing to adapt to an ever-changing environment
• Must possess intermediate skills with MS Excel and be proficient with Microsoft Office Suite (Word, Outlook, Visio, PowerPoint)
• Ability to work well independently and in a team environment
• Ability to work within a matrix organization

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree required
• Healthcare Systems and Operations experience preferred
• 2-5 years’ experience with Business Process Transformation
• 1-3 years’ experience in Agile Product Development methodologies

JOB DEMANDS:

• This is an at home-based position and you must have a work location within the continental US. Access to high speed internet is required. Equipment will be provided by the company.
• Interviewing & training will be done remotely.
• Must be able to sit and use a computer keyboard for extended periods of time
• Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.
• Must have ability to positively handle/manage stress, such as high work volume and frequent change