Job Title: Business Analyst

Pay Scale: $70,000 - $100,000/year depending on experience

Why Work for Us:

• We have partnered with technical schools and customer service training schools and offer many virtual and in-person training courses
• We offer 100% reimbursement for job-related certifications and training including for your NATE Certification and Certifications
• We strive for a great work/life balance with a low on-call schedule of one day a week every 2 weeks. You aren't alone with our on-call rotating managers to help answer questions anytime you need us!
• Come gather for our annual Christmas Party!
• Spiffs and Bonus programs- our average technicians can make an additional $8k - $9k a month in peak seasons! During non-peak seasons you can easily earn an additional $3k - $4k a month!
• Your safety is important to us, which is why we offer quarterly in-house safety training
• You don't have to worry about cleaning your company-provided uniforms as we handle that for you with our weekly laundry service
• 6 Paid holidays including your birthday!
• You can accrue up to 3 weeks of PTO, accrued vacation is usable after 90 days
• Career advancement opportunities
• Stock up for your day with company-provided water bottles
• To make your job easier we provide premade packs of everything you need on the job and courier services to run parts to the job for anything you are missing!
• We partner with local schools to engage with the newest generation of HVAC professionals
• Family-owned and operated with many long-term employees who have been here for over 20 years!
• Chances to win free tickets to NHL and NFL games
• We participate in many fun charity events, allowing you the opportunity to take paid time off to practice your outdoor skills like fishing, skeet shooting, or hiking
• If your team meets its goal you better get your passport! You and your team will have the opportunity to have an all-inclusive paid trip to a desirable location outside of the country
• We want to hear from you, we have regular quarterly check-ins to ensure you have all the necessary tools you need to succeed!

In addition to that, we offer the following benefits:

• Medical
• Dental
• Vision
• Take-home company-provided vehicles
• Company-provided iPad
• 401k with 3% full match and partial match on 4-5%
• Life insurance policy
• Long-term and short-term disability
• Employee Assistance Program with a virtual assistant to help you with financial advising, retirement planning, medical referrals, legal counseling, and so much more!

About Us: Since 1983, our air conditioning company has served customers in Concord, Mint Hill, and Matthews, North Carolina, as well as York, Fort Mill, and Lake Wylie, South Carolina. We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year. To learn more please visit our website at: https://www.hornehvac.com/about-us/.

Position Summary: We are looking for a Service Titan champion to join our team. We need someone who is able to initiate and integrate functionality and regular reporting on accounting, inventory, scheduling, and other custom reporting. The Business Analyst is responsible for verifying data entry by all departments is correct, regularly maintained, and completed efficiently. Must create daily, weekly, monthly management reporting. Ensure field personnel timesheets are completed, verified, and properly tracked. Generate and track commissions and sales reports. Provide general IT support for the internal team.

Required Qualifications:

• Valid driver's license and insurable driving record
• Must pass drug and background screens
• 4 year degree in Information Technology, Communications, Business Management, or equivalent
• 5+ years of data analyst experience
• 5+ years of experience with Service Titan
• Strong computer skills including proficiency in MS Office

** PLEASE NO CALLS. ALL CANDIDATES MUST APPLY ONLINE**