Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary
Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Responsibilities
Business Requirements Analysis

• Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas

• Drives best practices during requirements gathering and modeling

• Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context

• Understands business environment and helps to connect/align relevant business stakeholders

Process Modeling and Design

• Partners with business stakeholders to analyze, define and document business processes within and across functional areas

• Drives best practices during requirements gathering and modeling

• Understands business environment and helps to connect/align relevant business stakeholders

Stakeholder Management

• Manages stakeholder expectations and communications within and beyond functional track

• Knows business environment well enough to identify and proactively include the correct stakeholders

• Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects

Solution Design

• Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate

• Advises on solutions prepared by peers or supporting team, and champions good design practices

Functional Design

• Develops functional designs for applications, integrations and conversions

• Ability to work on multiple functional areas and integrations with third party products

• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

• Reviews functional designs and obtains sign-offs with the cross functional business and IT teams

• Provides inputs into business processes based on design capabilities

• Champions sustainable, forward-looking functional designs

Testing & Test Design

• Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs

• Coordinates defects clarification, triage and coordinate resolution with engineering teams

System Configurations

• Configures applications in line with business goals

• Designs forward looking configurations by recognizing future needs aligned with the business roadmap

• Develops configuration standards

Training and Change Management

• Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities

• Defines, communicates, and implements support and engagement plans

• Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve

Qualifications

• Strong Service Now (5+ years) CSM/OMT experience with ability to map business process to Service now OOB features

• Proficient in Flow designer, Agent workspace configurations, Business rules

• Design scalable systems integrations and process automation, fully using the ServiceNow Orchestration capabilities

• Expertise in CMDB modeling, configuration management, asset management

• Experience in designing Customer facing applications for large organizations

• Strong Analytical and decision-making abilities

• Individuals who can take a data driven approach to solve complex problems

• Experience in process modernization, business simplification and digital transformation

• Strong in ServiceNow data load capabilities and reporting, performance analytics

• Ability to work in an Agile environment and adapt to continuous changes

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.