Allsup – True Help. Rewarding. Teamwork.

Allsup Employment Services is a people-centered organization with employees who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

Position Summary:

The Operations Manager is responsible for ensuring the satisfaction of our customers. This person will set goals for the team and assist the team in meeting and exceeding those goals. They will complete one on one meetings with the employees. Perform quality assurance audits for the team on a weekly basis and provide feedback to the team and management. The goal of this position is helping Social Security Disability recipients obtain/retain self-sufficiency through gainful employment in the Ticket to Work Program and provide ongoing guidance with workplace accommodation related support.

Essential Job Functions:

• Manager Daily operations of the Vocational Coordinator Team
• Provides coaching, feedback and assistance to representatives on an ongoing basis.
• Support employed beneficiaries with work place accommodation needs
• Understands, develops, and implements KPIs and metrics.
  • Develops goals with the team.
  • Monitors progress toward each individual’s goal.
  • Conducts regular one-on-one meetings with each employee to build strong relationships and provide performance feedback.
• Analyzes business data and makes recommendations to improve operations, customer experience, as well as forecast and plan.
• Ensures that all employees understand and utilize the company’s best practices for performing their roles.
• Identify process improvement opportunities; work to develop and implement them in a collaborative effective manner
• Develop and deliver presentations, programs, and communications to motivate and educate representatives.
• Responsible for detecting and developing training materials to further enhance the performance of the sales team
• Communicate company goals so employees understand their roles.
• Interacting with customers and handling customer complaints in a timely manner
• Lead or assist in special projects and other duties as assigned.
• Communicate with other members of management

Requirements:

• Bachelor’s degree in business, marketing or related area required (or relevant work experience). Minimum five (5) years management experience in disability, health care and/or service related business.
• Prior experience with workplace accommodations and disability employment issues
• Highly developed relationship management, coaching and communications skills (verbal and written).
• Proven leadership and customer relations experience.
• Strong organizational and analytical skills.
• Entrepreneurial spirit highly valued.
• Strong financial acumen.
• Advanced computer skills: Microsoft Office suite (Outlook, Word, Excel, PPT).

Benefits:

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Accounts
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

Schedule:

• Monday - Friday
• Full-time hours
• Hybrid (Belleville, IL)

Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)