JOB SUMMARY: Long Island Plastic Surgical Group is looking for a new team member! We
are seeking a Medical Call Center Representative for our Plastic /Reconstructive Surgery
practice who is motivated and focused on excellent patient care. This individual will play an
important role in the 1st contact with most patients calling our office. Processes of the medical
practice and must exhibit superior customer service. Candidates must be comfortable working
with patients, display excellent communication and organizational skills, have superb customer
service skills also will answer high-volume calls on a multi-line phone system.

• ABILITY TO SPEAK SPANISH FLUENTLY

Location: Remote
MANDATORY TRAINING: GARDEN CITY NY

EDUCATIONAL REQUIREMENTS:
❖ Associated Degree Required, Bachelor’s Degree Preferred

QUALIFICATIONS AND EXPERIENCE:
❖ Call Center experience (high call volume) (medical experience preferred)
❖ Working knowledge & understanding of medical terminology
❖ Working knowledge & and understanding of insurance plans and self-pay patients
❖ Excellent communication and interpersonal skills
❖ Strong computer/technical skills, including knowledge of practice management software
(NexTech helpful) and Microsoft Office applications (Excel, Outlook, Word)
❖ Detail-oriented, Ability to multi-task
❖ Strong organizational skills; able to manage priorities and workflow.
❖ Excellent customer service skills
❖ Versatility, flexibility, and a willingness to work within constantly changing priorities with
enthusiasm.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE
FOLLOWING ACTIVITIES:
❖ Answers telephone promptly and in a polite and professional manner to meet Long
Island Plastic Surgical Groups' customer service standard of excellence. Answer high-volume calls on a multi-line phone system; screen and direct calls, take detailed
messages, and/or forward telephone calls to the appropriate physician or team member.
❖ Receive all types of calls and make various types of appointments for all locations.
Schedule those appointments and have a working knowledge of providers,
and an understanding of systems, processes, and services rendered.
❖ Verify and update all demographic and insurance information upon scheduling all
appointments, and run patient eligibility when finalizing an appointment.
❖ Turn on/off phone our system, put phones on service, when necessary, confirm on-call
physicians with Answering service when putting the phones on night mode.
❖ Ensures patients are prepared for their appointment by informing the caller of items to
bring to their appointment and of the appropriate practice policies.
❖ Maintain a full understanding of all LIPSG doctor preferences and procedures.
❖ Monitor all physician schedules.
❖ Maintain a full working knowledge of injectable products, current promotions, and
services offered by Deep Blue Med Spa.
❖ Maintain a professional appearance and business attire when on-site in the office.
❖ Participate in all departmental meetings, and scheduled training sessions.
❖ Have a working knowledge of our company website.
❖ Check and respond to all emails throughout the day on a daily basis.
❖ Must be knowledgeable and understand all DBMS treatments and procedures.
❖ When necessary, will be responsible for training new phone operators for the call center.
❖ Demonstrates a high level of professionalism in dealing with confidential and sensitive
issues, and complying with HIPPA rules and regulations.
❖ Performs other related duties as Assigned by the department Manager.
Hours Required:
This position requires you to be flexible. Most shifts are 8 am-4 pm, 9 am - 5 pm, and 10-6 pm.
Monday-Friday
COMPETENCIES:
❖ Client Focus - Manages difficult or emotional customer situations, Response promptly
to customer needs, solicits customer feedback to improve service; Respond to
requests for service and assistance; Meets commitments.
❖ Oral Communication - Speaks clearly and persuasively in positive or negative
situations; Listens and gets clarification; Responds well to questions; Demonstrates
group presentation skills; Participates in meetings.
❖ Teamwork - Balances team and individual responsibilities; Exhibits objectivity and
openness to others' views; Gives and welcomes feedback; Contributes to building a
positive team spirit; Puts the success of the team above own interests; Able to build morale
and group commitments to goals and objectives; Supports everyone's efforts to
succeed.

WHAT WE CAN OFFER YOU:

• Annual bonuses based on performance evaluation
• Medical, dental, and vision insurance
• 19 Days PTO, as well as 8 paid holidays
• 401k Match
• Annual bonuses based on performance evaluation
• Deep Blue Med Spa Employee Benefits Program (50% product discount, complimentary and discounted services, including injectables, etc.)
• Educational Development/Tuition Reimbursement
• Wellness programs (Employee Assistance Program, Discounted gym memberships, discounted wireless phone services, etc.)

ABOUT US:
The Long Island Plastic Surgical Group (LIPSG) is the nation's largest private academic plastic surgery practice serving Long Island and the New York metro area. Established in 1948, LIPSG has treated over half a million patients and developed many of the region's specialty centers including microsurgery, burn surgery, wound care, facial reanimation, peripheral nerve reconstruction, and cleft care. LIPSG currently comprises 20 plastic surgeons.
In addition to offering a full spectrum of plastic surgery to our patients, we are also committed to supporting our community by meeting the need for reconstructive care. We host an annual Breast Cancer Summit to share patient resources with the community and provide an overview of the latest developments in breast cancer care and reconstruction. LIPSG doctors have provided life-altering surgeries including reattaching limbs, complex wound and burn management, and reconstructive cleft lip and palate surgeries, both in our local community and worldwide through their work with humanitarian aid organizations such as ReSurge International.
The surgeons at LIPSG also oversee Deep Blue Med Spa, which is a comprehensive medical spa focused on enhancing natural beauty and restoring a youthful look through skin rejuvenation and body treatments. From relaxing and results-driven facials to laser treatments and skin tightening, our highly skilled physician assistants and medical aestheticians offer services customized to individual needs. We also offer several medical-grade skincare lines including our exclusive line, ProBLUEMD®, which enables our patients to take professional skincare home with them.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Medical specialties:

• Plastic Surgery

Schedule:

• Monday to Friday
• On call

Work Location: Remote

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