Call Center Representative Job at ASRC Federal Holding Company
Agile Decision Sciences is seeking a Customer Service Representative (Call Center - Remote) in support of the DOT government agency National Highway Traffic Safety Administration (NHTSA) Hotline. We offer an excellent benefits package that includes Tuition Reimbursement, matching 401k with immediate vesting, excellent paid time off and holiday schedules so find out why we were voted and certified as a "Great Place to Work". Apply today.
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- Within a call center environment receive incoming calls and inquires regarding vehicle safety recalls, child safety seats, vehicle equipment, publications and other matters under the jurisdiction of NHTSA.
- Handle telephone calls courteously and efficiently using proper telephone etiquette, including but not limited to the following: prepare for incoming calls; speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers; screen calls effectively; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a call courteously; handle high volume calls expertly.
- Ensure the timely process through which call center problems are controlled and resolved.
- Identify the issue or problem of the inquiry and perform follow-up research to resolve any issues.
- Ensure that confidential information and documentation is secured in compliance with the customer and organization's policies and procedures.
- Enter accurate and detailed information and vehicle safety complaints in NHTSA's Artemis database.
- High School Diploma/GED (Some college work desirable)
- 2-3 years work experience to include Customer Service Call Center or Retail Customer Service and Administrative work experience
- Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficiency in Spanish is a plus
- Strong communication skills oral and written with effective research, organizational and time management skills
- Good problem solving skills with the ability to multi-task and meet strict deadlines.
- US Citizenship is required and the ability to obtain a public trust security clearance
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.