Call Center Representative Job at Dakota County
Dakota County Hastings, MN 55033
POSTING TYPE: Open
DEPARTMENT: Community Corrections
HOURS: Part time, On-Call Position
PREFERRED HIRING RANGE: $52,227.00- $58,756.00/year ($25.01- $28.14 per hour) (106 Grade)
SALARY RANGE: $52,227-$81,605/year ($25.01 - $39.08 per hour)
LOCATION: Juvenile Service Center (Hastings, MN)
UNION: AFSCME 450
CLOSE DATE: Continuous until all open positions are filled
THIS RECRUITMENT REQUIRES THE COMPLETION OF SUPPLEMENTAL QUESTIONS WHICH MUST BE RECEIVED WITH THE APPLICATION MATERIALS. RESUMES WILL NOT BE ACCEPTED FOR THIS RECRUITMENT.
Community Corrections’ Mission Statement: To transform lives, promote equity and increase community safety
Community Corrections' Diversity and Inclusion Mission Statement: As a system we are committed to dismantling institutional racism and healing historical trauma. We are moving forward as a place where inclusion, respect, acceptance, growth and teaching are expected. We will recognize our individualities. We will listen to every voice, recognize our biases, and grow towards a more equitable and inclusive culture. We will help each other learn by modeling, teaching and listening.
The facility Assistant Probation Officers positions work within the Dakota County Juvenile Service Center 24 hour secured facility and are responsible for providing direct supervision to clients for the purpose of ensuring a safe environment, meeting case-plan goals, preparing progress notes and incident reports while working as part of a treatment team.
These positions work with juveniles who have been ordered to our juvenile detention/treatment facility. Our Juvenile Service Center (JSC) provides, detention, short term treatment, long term treatment and gender specific treatment. All programming and services utilize Evidenced Based Practices for correctional programs.
This position may include days, evenings, overnights, weekends and holidays as scheduled. The On-call APO will work hours equivalent to their FTE. Shifts will be scheduled ahead of time or could be called in, based on business need.
There are multiple vacancies, however, applicants for this vacancy will be considered for future On-Call APO positions for the next 3 months.
Associate's degree or equivalent of two years post-secondary education in Corrections, Counseling, Criminal Justice, Education, Psychology, Sociology, Social Work, or related Human Services field AND one year experience in Corrections, Human Services Treatment Programs, or related experience.
OR
Three years experience in Corrections, Human Services Treatment Programs, or related experience.
OR
Combination of education and experience to equal three or more years.
Required license(s):
- Valid driver's license required
- First Aid/CPR certificate within 6 months of hire. Training is provided.
Preferred qualifications:
Bachelor's degree in Corrections, Counseling, Criminal Justice, Education, Psychology, Sociology, Social Work, or related Human Services field.
To be eligible for hire, an applicant must successfully complete a background check and meet the criminal history background criteria required to access certain networks/systems necessary to perform the essential functions of this position. The law and/or County policy will disqualify applicants with a particular criminal history background from employment in this position.
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.
Provide and manage direct services to clients as a group (max of 8 per Assistant Probation Officer). Monitor resident’s compliance with facility rules. Assist youth in completing their case plan goals during the day.- Facilitate client programming throughout the day/evening including recreation, cognitive groups, meals and schooling. Utilize Evidence Based Practices of cognitive-behavioral groups including Skillstreaming, Truthought, Carey Guides and Decision Points.
- Employ Motivational Interviewing to de-escalate clients in crisis in a safe manner.
- Complete daily client notes and monthly reports.
- Complete on time well-being checks using an electronic device.
- Respond in a timely and respectful manner to residents/guardians, victims, and Dakota County service’s questions as well as concerns.
- Consistently maintain the safety and security of the JSC to include monitoring and observing clients throughout the day. This includes providing effective interventions and using safety equipment as well as trained control tactic restraints with appropriate use of force.
- Staff the Control Center to include monitoring all program activities in the JSC, communicating emergencies effectively, controlling movement of all persons in the JSC secure facility, monitoring the alarm systems, answering incoming phone calls, and controlling facility keys.
- Ready clients for court and assist in the intake process.
ESSENTIAL FUNCTIONS: 1-9
- Knowledge of general and specific safety and security issues of detainment including appropriate use of force.
- Knowledge of individual and group social behavior.
- Ability to perform basic safety and security skills.
- Knowledge of DHS rules/Correctional Reporting Statues.
- Knowledge of data privacy practices.
- Knowledge and understanding of ethnic diversities.
- Knowledge of victims' rights (i.e. MN Reparations Board).
- Knowledge of Evidence Based Practices in probation including assessment, case planning, and cognitive interventions.
- Knowledge of effective client treatment and change. Skills and ability to demonstrate appropriate empathy, fairness, and a non-confrontational approach with the ability to set and maintain client limits.
- Ability to work independently and as a team member within department policies and procedures.
- Ability to communicate effectively, both verbally and written.
- Investigative and critical thinking skills.
- Ability to establish and maintain effective professional working relationships with clients, coworkers, law enforcement officials, judges and treatment facilities.
- Knowledge of and the ability to operate several complex computer systems such as CJIIN, , CSTS, MNCIS, Microsoft Office.
- Ability to advise people in crisis situations and make appropriate decisions leading to crisis resolution.
- Ability to prioritize work according to client and agency need.
- Knowledge of Integrated Services Delivery and the ability to assess a person's social, economic, educational, mental health, and physical health needs and make necessary referrals.
- Ability to utilize motivational interviewing, group facilitation, and victim empathy skills.
WORK ENVIRONMENT: Work is performed within the juvenile detention center. All positions have a lifting requirement of up to 20 pounds on an occasional basis and 10 pounds on a frequent basis. Some positions have a lifting requirement of up to 50 pounds on an occasional basis and 20 pounds on a frequent basis. Employees may be exposed to hazardous materials such as chemicals, blood and other body fluids and exposure to intense noise may occur. Equipment used may include, but is not limited to, computer, scanner, printer, calculator, telephone, BCA, breathalyzer, restraint chair, handcuffs, EHM and GPS equipment, UA collection materials, pager, CSTS, MNCIS, camera and copy machines.
Pursuant to Dakota County Policy and Procedures Manual Section 3240 (13), this position is designated as Safety Sensitive.
SELECTION PROCESS: The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.
Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware working environment where everyone can be their authentic selves.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.