What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!

Customer Service Representative

Full Time

$14.00/Hour

Corporate Office 127 Town Center Blvd. Clermont, FL 34714

Monday-Saturday 8:30 am-6:00 pm.

Job Summary:

The Customer Service Representative will report to the Member Services Supervisor. The Employee will answer owner inbound calls and answer a multitude of different questions pertaining to the Exploria suite of resorts, as well as our travel club. The ideal candidate will have superior customer services skills, ability to interact with guests, as well as fellow employees.

Responsibilities and Duties:

• Treat Members/Owners with an outstanding level of customer service, care and courtesy
• Assist Members/Owners with reservations, payments, benefits and all other ownership related queries
• Provide services to the account as requested by Member/Owner
• Strive to provide one call servicing when possible
• Effectively identify and express guest related issues
• Research, resolve and ensure proper support documentation as required on all Member contacts and process any necessary follow-up to facilitate requests
• Explain program elements and how to use the program effectively
• Facilitate account updates to include name, address, email and phone
• Ensure your knowledge of systems and products is up to date, requesting refresher training as required
• Achieve personal and team KPI’s daily, weekly and monthly
• Maximize sales opportunities at all times, offering corporately beneficial products
• Accessing and input of data in a variety of computer systems

Qualifications and Skills:

• Contact Center experience preferred
• 1 to 2 years Customer Service experience preferred
• Well versed in proper etiquette and telephone protocol
• Communicate effectively verbally and written
• Bilingual preferred
• Possess good problem-solving skills
• Basic computer skills
• Ability to handle multiple tasks concurrently
• Time Management skills required
• Ability to work varied shifts including weekends and holidays

Physical Demands:

• Able to sit for long periods of time.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• No nights
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.