Call Center Representative Job at Georgia Retina
Company Overview:
Our fulltime staff enjoy a comprehensive benefits package, PTO (paid time off), holiday pay, 401K employer match, and more. Responsibilities:
Duties include but are not limited to:
EXPERIENCE: Minimum of one to two years experience in a healthcare or ophthalmology setting preferred but not required.
REQUIREMENTS: Computer skills, customer service skills, ability to stay late or come in early if needed.
Georgia Retina, one of the largest retina-only medical practices in the Southeast, continues to provide patients with the most advanced medical treatments available for retinal diseases and disorders. With over 200 years of combined experience, Georgia Retina’s board-certified ophthalmologists offer world-class expertise and a personalized approach to patient care in 13 Metro Atlanta area locations.
Position Summary:
Georgia Retina is a group practice established in 1995 focused on the treatment of diseases effecting the retina, macula, and vitreous of the eye. Since then we have expanded throughout the northern half of Georgia to 12 locations and 17 ophthalmologists and are one of the largest retina specialists practices in the southeast! Our teams work closely in conjunction with our board-certified physicians to provide our patients the highest level of care in a supportive, customer-focused environment.
Our fulltime staff enjoy a comprehensive benefits package, PTO (paid time off), holiday pay, 401K employer match, and more.
Responsible for assisting in the care, treatment and education of the practice’s patients.
Duties include but are not limited to:
- Taking calls in a high volume call center
- Obtaining patient information and entering it into the EMR system
- Scheduling appointments
- Assisting referring doctors and patients with questions
- Establishing communication to offices to provide support to patients
EDUCATION: High school diploma or GED at the minimum. College degree in the field of science preferred but not required.
EXPERIENCE: Minimum of one to two years experience in a healthcare or ophthalmology setting preferred but not required.
REQUIREMENTS: Computer skills, customer service skills, ability to stay late or come in early if needed.
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