Call Center Representative Job at Southern NH Internal Medicine
Call Center Employee acts as a representative in all areas of clerical support. Assumes responsibility for all facets of patent access operations, including registering patients, answering phones, scheduling appointments, entering patient insurance and demographics.
This position’s primary role will be to support our call center.
KEY RESPONSIBILITIES
Call intake, booking, patient registration, call routing etc.
Verifies current address and insurance status.
Scans and inputs patient demographic information, insurance data and all other information.
Interacts with patients regarding complaints for effective and immediate response and resolution. Refers to Supervisor/Practice Manager as appropriate.
Receives incoming telephone calls. Takes message and appropriately routes them.
Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
Interacts and communicates professionally with co-workers, management and patients.
Ensures confidentiality of employee, legal, client, budget and all other company matters.
Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.
REQUIRED KNOWLEDGE & SKILLS
Excellent customer service skills
Ability to communicate effectively, both verbally and in writing
Strong organization skills
Computer skills
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Windham, NH: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
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