Call Center Supervisor Supervisor (Remote) Job at FANEUIL, INC
The Supervisor plays a critical role within the Call Center Operations Team. To succeed as a supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support our customers. You should be supportive, demonstrate clear communication and be attentive to all things operational. We are searching for a Call Center Supervisor who can coach and motivate Customer Service Representatives who manage daily customer interactions through incoming and outgoing phone calls. The Supervisor will support staff during and after training by monitoring their progress and ensuring that they understand and meet expectations. The supervisor will also be expected to support customer service representatives by answering questions and providing CSRs with ongoing development opportunities. A Supervisor is expected to inspire and motivate their teams to meet or exceed performance metrics. You should be analytical, supportive, and prepared to act as a positive resource to all staff members of the program. You are always a representative of the company and expected to conduct yourself in a professional manner. All decisions made by supervisors should be of sound logic and key in supporting business goals and objectives.
- High School Diploma or equivalent work experience, especially in management.
- Call center, customer service or supervisory experience – ideally in the healthcare industry.
- Proficiency with technology, especially computers, software applications and phone systems.
- Knowledge of healthcare industry and medical terminology.
- Exceptional verbal and written communication skills.
- Always demonstrates customer focused professionalism.
- Strong understanding of company policies and services.
- Ability to coach, train and motivate employees through monthly development plans and performance reviews.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
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