Job description
Job description
Maximus was recently awarded a long term contract, supporting the State of California's Unemployment Insurance division. This role will support a large REMOTE call center, training our new agents and supporting ongoing operations.
- This is a long term, contingent/temporary position
- MUST WORK 8am-5pm PST
Essential Duties and Responsibilities:
- We are looking for an experienced call center trainer with a high level of technical knowledge who can work fully remote and be able to work an 8-hour shift between 7am-6pm.
- Plan, coordinate and implement a comprehensive training program for CSR and Adjudication teams via ZOOM. Training will be focused on new hires, existing staff and individuals who need one-on-one assistance.
- Conduct training classes and utilize a variety of training methods including role playing, overcoming objections, professional development classes, simulations, mentoring, and how to create a warm and positive experience for all customers.
- Maintain policy and procedure resources, design, prepare and order educational aids and materials
- Gather feedback from other trainers and trainees after each educational session
- Partner with internal stakeholders
- Maintain roster and records of training participants
- Host train-the-trainer sessions for internal subject matter experts
Position Requirements:
- Previous experience providing training to large CSR and Adjudication teams via ZOOM.
- Proven work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role
- Hands-on experience coordinating multiple training events in a corporate setting
- Adequate knowledge of learning management systems and web delivery tools
- Experience with e-learning platforms
- Advanced organizational skills with the ability to handle multiple assignments
- Strong communication skills
- BS degree preferred OR minimum of HS Diploma and 2-4 years of prior training experience.
Technology Requirements:
- BYOD (Bring your own device)
- You must be able to provide your own equipment AND set up your own workstation
- Home internet with modem No Hot Spots
- Minimum Requirement: 20 Mbps download speed; 5Mbps upload
- Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM
- PC Hard Drive Storage: Minimum 64 GB HD, Preferred 128 GB SSD or 5400 RPM
- Minimum Windows 10, MacOS 11
Please include your PERSONAL EMAIL Address on your resume
Pay: $23-24.00 per hour
*** Background check includes fingerprint process ***
Job Types: Full-time, Temporary
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Remote Training: 2 years (Preferred)
Work Location: Remote
Job Types: Full-time, Contract
Pay: $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Microsoft Powerpoint: 1 year (Required)
- Zoom Training: 1 year (Preferred)
Work Location: Remote
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