POSITION CODE: 6413

DEPARTMENT/ADMINISTRATION: Student Success

APPOINTMENT: Temporary, Six (6) Months, Part-time (10-15 hours per week)

Tuesdays and Thursdays, position is structured to work between campus locations: Riverside, Redlands, Rancho Cucamonga

SALARY: $15.50 per hour

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. Please see full description below.

AVAILABLE: January 2023

POSTING DATE: December 8, 2022

APPLICATION DEADLINE: Open until filled,

First review of applications to begin December 15, 2022.

The Campus Services Associate Provides high level of proactive student and customer services at regional campuses of the University of Redlands, serving graduate and professional students in the School of Business & Society, School of Education, and School of Continuing Studies.

Reporting to the Director of Student Success, this position assists in the day-to-day operations of the campus and management of the facility. This position requires flexibility and availability to work nights and occasional Saturdays with regular travel to the assigned Rancho Cucamonga and Riverside campus work locations.

Duties and Responsibilities:

The duties and responsibilities include, but are not limited to, the following:

• Greets visitors, answers multiple phone lines, serves as front line representative at regional campus.
• Assists with student-related activities and provides event support for various events that occur at the regional campus.
• Collaborates with the Director of Student Success, regional campus’s Assistant Directors of Student Success and Enrollment, faculty, staff, and others as needed to deliver information and services to students enrolled or enrolling into programs at the regional campus.
• Uses CRM and/or student information systems to look up, enter and monitor various activities and data points.
• Supports a positive learning/teaching environment and serves as a building monitor to ensure campus is accessible during scheduled hours of operation and campus safety/security requirements are adhered to and emergency procedures are followed when applicable.
• Coordinates with the Director of Student Success to confirm space availability, classroom assignments, campus equipment inventories, etc.
• Monitors facility to ensure full functionality, reports issues or repairs as needed, to include interacting with external property management representatives as well as main campus departments such as Facilities Management and Technology Services.
• Maintains facility schedules for classroom usage; prepares location signs and written and electronic communication about classroom and instructor assignments.
• Collaborates with others to ensure high-quality experience for all who visit and utilize the regional campus.
• Assists faculty and students with using the classroom equipment (computer, LCD projector, connected class, etc.) and any connectivity issues when needed.
• Coordinates day-to-day office functions including reception, mail, fax, telephone, e-mail, ordering and tracking office and breakroom supplies, maintaining campus facilities, and managing the routine operations of the campus facility.
• Performs other duties and special projects as assigned.

Qualification Guidelines

Any combination equivalent to, but not limited to, the following:

Experience/Training/Education:

• High school diploma or equivalent supplemented with two years of additional course work in related fields such as business, secretarial, word processing and spreadsheet programs.
• Bachelor’s degree preferred.
• Three years of administrative support experience or related experience including the ability to use Microsoft Office software programs.
• A valid California Class C driver's license with a with a good driving record is required.

Knowledge and Skills:

• Knowledge of University, operations, policies, and objectives.
• Knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing.
• Excellent verbal and written communication skills.
• Basic knowledge of mathematics.
• Excellent organizational skills, and detail orientated with high accuracy.
• Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities.
• Effective communication and presentation skills; ability to write clearly and concisely.
• Demonstrate a high degree of motivation, tact, and diplomacy.
• Basic knowledge of record keeping and record retention requirements.
• Proficiency in computer skills using Microsoft Office Suite including Excel, Word, and PowerPoint.
• Ability to operate standard office equipment.
• Aptitude to learn new and evolving technology.
• Knowledge of applicable federal and state laws and regulations.
• Understand, interpret, and apply federal and state policies and laws.
• Ability to recommend appropriate courses of action within established guidelines.
• Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
• Ability to exercise independent judgment and initiative.
• Deliver great customer service.
• Ability to work effectively with confidential information.
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Physical Requirements/Working Conditions:

Working Conditions:

Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort. Must be flexible and able to work evening and weekend hours, as well travel to assigned campus locations.

Physical Demands:

Incumbents regularly stand for long periods of time; speak clearly and distinctly to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; use hands and fingers to operate an electronic keyboard or other office machines; walk on a regular basis; travel to various locations; finger dexterity may be required to utilize and operate the specialized tools and equipment; distinguish colors and have depth perception; reach with hands and arms; pushing, pulling lifting and occasional crawling; stoop or kneel or crouch; and lift, carry and/or move objects typically weighing up to 10 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed please call (909) 748-8040.

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current employee who was conditionally offered the position.

DRIVER'S LICENSE CHECK: Possession of a valid Driver's License is required for certain positions. Employees in positions that require a valid Driver’s License will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

PHYSICAL AND PSYCHOLOGICAL EXAMS: For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Public Safety Officers, in addition to a pre-employment physical exam, will also be required to pass a psychological evaluation.

INFORMATION REGARDING COVID-19: New employees are required to submit proof of having received the full course dose of an approved COVID-19 vaccine including a booster or submit an exemption request for medical or religious reasons within sixty (60) days from your date of hire.

FOR MORE INFORMATION VISIT

http://www.redlands.edu/human-resources/employment/

SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.

MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.

AN EQUAL OPPORTUNITY EMPLOYER

Experience

• 3 year(s): Three years if administrative support experience or related experience including the ability to use Microsoft Office software programs.

Education

• Associates or better

Licenses & Certifications

• CA Valid DL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)