Care Manager Extender (Winston-Salem Campus) Job at Crossnore Communities for Children
Crossnore Communities for Children is seeking
Care Manager Extenders for all 3 campus locations (Crossnore, Hendersonville, and Winston-Salem, NC). The Tailored Care Management (TCM) service model provides members access to a multidisciplinary care team dedicated to delivering integrated, whole-person care management addressing a member’s physical health, behavioral health, intellectual/developmental disability (I/DD), traumatic brain injury (TBI), long-term services and supports (LTSS), and/or pharmacy needs, in addition to unmet health-related resource needs. Duties include facilitating referrals, data entry, outreach, and service coordination.
Care Manager Extenders must maintain a flexible workweek, be willing to schedule member meetings during evenings or weekends as needed, and be available to provide after-hours on-call support to staff and member families.
Status: Full Time
Hiring Range: $38,000 - $42,500 annually
Pre-Hire Requirements:
Must successfully complete extensive background checks, interviews, and pre-hire drug screen
Crossnore Communities for Children is requiring new hires (excluding those with an approved medical or religious exemption) to be vaccinated for COVID 19 as a condition of employment to help ensure the safety of all employees, youth and families served.
Must successfully complete extensive background checks, interviews, and pre-hire drug screen
Crossnore Communities for Children is requiring new hires (excluding those with an approved medical or religious exemption) to be vaccinated for COVID 19 as a condition of employment to help ensure the safety of all employees, youth and families served.
Benefits:
- Defined Contribution Benefits Plan including options for:
- Health/Dental/Vision Insurance
- Life, Short-Term Disability, and Long-Term Disability plans
- Critical Illness and Accident coverage options
- Flexible Spending Plan
- 401k with employer match (up to 6%)
- 20 Days PTO, 11 Paid Holidays
- Ongoing Training
About Us
For more than 100 years, Crossnore Communities for Children has provided a Christian sanctuary of hope and healing for children and families in North Carolina. Our holistic model of care allows us to meet and nurture each child right where they are, regardless of background, experiences, or differences. Crossnore is committed to creating a diverse environment and is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote employees regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected status. We have a clear vision to provide a workplace where a diverse group of talented individuals come to do their best work. We offer a comprehensive set of benefits to support the health and financial well-being of all employees, including paid time off, flexible work schedules where allowable, 401(k), medical, dental, and vision insurance, and more.
FULL JOB DESCRIPTION
JOB TITLE: Care Manager Extender
REPORTS TO: Care Manager Supervisor
SUMMARY : The essential purpose of this position is to support the delivery of Tailored Plan Care Management (TCM) to children with behavioral health needs and their families. Supports the Care Manager by facilitating referrals, data entry, outreach, and service coordination. Helps provide a whole-person approach to ensure that the child’s behavioral health, physical health, and support system needs are met.
STATUS: Full Time, Exempt
PAY SCALE: Hiring Range: $38,000 to $42,500 annually
QUALIFICATIONS:
Education/Licensure
For more than 100 years, Crossnore Communities for Children has provided a Christian sanctuary of hope and healing for children and families in North Carolina. Our holistic model of care allows us to meet and nurture each child right where they are, regardless of background, experiences, or differences. Crossnore is committed to creating a diverse environment and is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote employees regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected status. We have a clear vision to provide a workplace where a diverse group of talented individuals come to do their best work. We offer a comprehensive set of benefits to support the health and financial well-being of all employees, including paid time off, flexible work schedules where allowable, 401(k), medical, dental, and vision insurance, and more.
FULL JOB DESCRIPTION
JOB TITLE: Care Manager Extender
REPORTS TO: Care Manager Supervisor
SUMMARY : The essential purpose of this position is to support the delivery of Tailored Plan Care Management (TCM) to children with behavioral health needs and their families. Supports the Care Manager by facilitating referrals, data entry, outreach, and service coordination. Helps provide a whole-person approach to ensure that the child’s behavioral health, physical health, and support system needs are met.
STATUS: Full Time, Exempt
PAY SCALE: Hiring Range: $38,000 to $42,500 annually
QUALIFICATIONS:
Education/Licensure
- A high school diploma or equivalent
- Peer support specialist certification, preferred
Experience
- At least two years of direct experience providing care for and navigating the NC Medicaid delivery system on behalf of an individual with a behavioral health condition (as a parent/guardian/professional parent)
OR
- Have two years of paid experience performing the types of functions described in the job description, with at least one year of paid experience working directly with the target population of the program
OR
- Personal lived experience with a behavioral health condition and licensed as a Certified Peer Support Specialist (foster care lived experience, preferred)
Skills/Competencies
- General knowledge of the state child welfare and mental health systems required.
- Excellent interpersonal, communication and organizational skills; including superior customer service skills..
- Ability to quickly establish and maintain effective working relationships with coworkers, youth, families, referral agencies, and community collaborators.
- Demonstrated proficiency in the use of a variety of computer software programs (Microsoft and Google products required).
- Ability to accurately process, file, track and communicate detailed information. Exceptional attention to detail is required.
- Demonstrated passion for serving youth and families, and the youth-serving workforce.
- Ability to exercise compassion and sensitivity, and to maintain confidentiality of client and organizational information.
- Excellent time management skills, with ability to perform multiple tasks simultaneously and efficiently, and flexibility to adapt quickly to changes.
- Demonstrated ability to operate well in crisis situations and knowledge of cultural issues that can affect care.
- Ability to work on diverse teams and must be flexible and willing to work with youth of all ages, races, nationalities, sexual orientations, gender identities, disabilities, and backgrounds.
- Ability to laugh, be creative and have willingness to make and learn from mistakes.
- Valid Driver’s License, and must be willing to travel to various job related locations.
- Must be willing to work a flexible schedule, providing 24 hour coverage to member caseload.
SOCIAL RESPONSIBILITIES;
- Cultivate a nurturing environment through the use of the Sanctuary Model that supports client and staff development on every level spiritually, socially, educationally, and emotionally.
- Be aware of and willing to work with children and families of all ages, races, nationalities, sexual orientations, gender identities, disabilities, and backgrounds and to foster diversity and inclusion in the workplace and designated program area.
- Use the Sanctuary Model and its toolkit to continue to provide guidance towards the responsiveness and respect of diversity, multiculturalism, and inclusion across all programs and settings.
- Be committed to using Sanctuary principles when interacting and communicating with others, in team building, giving and receiving feedback, showing initiative, working independently, and in using good judgment, problem solving and decision making.
- Embrace technology by being willing and able to check and respond to emails/messages, prepare documentation and attend meetings via video conferencing.
- Promote a safe, secure environment in all areas of responsibility.
- Comply with all standards of accreditation and licensing agencies and adhere to all organizational policies, procedures and program guidelines.
- Use Crossnore Communities for Children resources efficiently and conservatively, including time, facilities, vehicles, equipment, supplies and funds.
- Assume responsibility for personal and professional development through appropriate use of regular supervision (individual or group), participating in meetings, maintaining continuing education requirements, licensure and certifications and attendance at classes, workshops, etc. to improve professional skills.
- Maintain professional conduct and image to actively promote the mission, value and purpose of Crossnore Communities for Children.
- Ensure the provision of quality services through participation in Crossnore Communities for Children Performance Quality Improvement (PQI).
JOB DUTIES & RESPONSIBILITIES
- Assist the Care Manager with a caseload of anywhere from 30 (high acuity), to 129 (lower needs) members, ages 3 to 21.
- Gather information for Care Manager assessments, to include a member’s health care needs, functional needs, accessibility needs, strengths and supports, medication history, trauma history, cultural considerations, risk factors, employment/community involvement, goals, and other characteristics that will inform the ongoing care plan or ISP and treatment.
- Perform general outreach, engagement, and follow-up with members.
- Coordinate services/appointments (e.g., appointment/wellness reminders, arranging transportation).
- Engage in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
- Participates in a multidisciplinary care team for each member under Tailored Care Management. Depending on the member’s needs, members of a care team may include caretakers, peer support specialists, medical providers, nutritionists, pharmacists, and other specialists. Shares information with the care manager and other members of the care team on the member’s circumstances.
- Provide and track referrals and provide information and assistance in obtaining and maintaining community-based resources and social support services.
- Participate in case conferences.
- Support the care manager in assessing and addressing unmet health-related resource needs.
- Assists Care Manager with coverage for services, consultation or referral, and treatment for emergency medical conditions, including behavioral health crisis, 24 hours per day, seven days per week.
- Build and maintain strong relationships with coworkers, community partners, referral agencies, providers, members.
- Other duties as assigned.
DAYS/HOURS OF POSITION and WORK CONDITIONS:
Requires working flexible hours, including evenings, weekends and holidays. In collaboration with the Care Manager, must be available to members on caseload 24 hours per day, 7 days a week. Work involves travel to locations that range from human services agencies, clinics, hospitals, offices, and locations for field trips. May involve contact with members and/or family members who may be hostile, resistant, and violent.
PHYSICAL DEMANDS - Light
Position may require lifting to 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Frequent walking, standing, and sitting. Frequent reaching and/or grasping using hands and/or arms. May be required to ascend/descend stairs. Frequent use of hands requiring dexterity in using the telephone, computer keyboard, or other objects. Visual ability including distance, peripheral and depth perception. Ability to drive. Regularly required to talk and hear.
The above list is not all-inclusive. Other responsibilities may become necessary in the course of working routines and therefore be required.
Requires working flexible hours, including evenings, weekends and holidays. In collaboration with the Care Manager, must be available to members on caseload 24 hours per day, 7 days a week. Work involves travel to locations that range from human services agencies, clinics, hospitals, offices, and locations for field trips. May involve contact with members and/or family members who may be hostile, resistant, and violent.
PHYSICAL DEMANDS - Light
Position may require lifting to 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Frequent walking, standing, and sitting. Frequent reaching and/or grasping using hands and/or arms. May be required to ascend/descend stairs. Frequent use of hands requiring dexterity in using the telephone, computer keyboard, or other objects. Visual ability including distance, peripheral and depth perception. Ability to drive. Regularly required to talk and hear.
The above list is not all-inclusive. Other responsibilities may become necessary in the course of working routines and therefore be required.
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