STRIDE Community Health Center is a 501(c)(3) Federally Qualified Health Center (FQHC) with a 30-year history of providing primary care and other health-related services in a community-based setting. Established in 1989 in response to the primary health care needs of the medically indigent population in suburban Denver, STRIDE Community Health Center has the largest population base of any FQHC in Colorado and provides primary care, dental, pharmacy, behavioral health, health education, care coordination, patient navigation, pharmacy, and outreach and enrollment services in accordance with its mission.

Summary

The Care Navigator Supervisor will be responsible for the daily operation of Care Navigation and Health Education activities to include supervising and coaching the care navigators and transitions of care staff. In addition, the Care Navigator Supervisor will provide pertinent and preventive health education, in-depth assessment, intervention, coaching, advanced care planning and support to STRIDE patients and their responsible parties to proactively manage their care. This position will also collaborate on the implementation of new programs, and compliance with program and grant guidelines. The Care Navigator Supervisor will assist the Care Navigator with mentoring, training and oversight of the daily performance of staff duties.

Essential Duties and Responsibilities

• Mentor, train, audit, coach and oversee day-to-day operation of the Care Navigation team, specific to health education and care navigation competencies.
• Performs all expected roles and tasks of Care Navigator.
• Oversee the process and tracking of referrals including but not limited to cancer screening referrals. Ensure Care Navigators are completing all steps of the referral process.
• Assist with the development and supervision of Care Navigation programs, projects, workflow, standard operating procedures and reports.
• Conduct individual supervision with each team member to discuss the staff’s performance review, goals and program audits.
• Conduct shadowing and observation as needed, to ensure expectations of the role are being fulfilled.
• Oversees the implementation, monitoring and evaluation of grant programs and ensures effective due diligence and compliance for grants as needed and assigned.
• Coordinates clinic coverage and support in the absence of Care Navigation staff.
• Collaborate with other supervisors and managers to improve processes and workflow as needed.
• Assist with process improvement strategies to enhance the effectiveness and awareness of Care Navigation activities.
• Establish and maintain effective interpersonal relationships with staff at all levels, providers, other departments or programs.
• Prepares detailed and concise reporting on program accomplishments and key performance indicators.
• Build team engagement through organizing team meetings and coordinating trainings, inside and outside the organization, per training guidelines and accessibility.
• Works with Community of Care leadership team to interview, hire and train new employees as needed and conduct employee performance evaluations.
• Work closely and effectively as a liaison between management and the team. Ensure that all issues are brought to manager’s attention in a timely manner.
• Other projects and duties as assigned.

We Offer $62,000-$67,000 annually including:

• Medical, Dental, and Optional Vision Insurance.
• Paid-Time-Off (PTO) and paid holiday!
• Company Paid Life Insurance, short term, and long-term disability.
• A 401K retirement savings plan & match!
• Flexible Spending Account (FSA) and Dependent Care options.
• And more!

Education and Experience

• Bachelor’s degree required or in progress. Case Manager experience may be substituted on a year-for-year basis for bachelor’s degree. Supervisory/leadership experience preferred. CHES preferred.
• Previous experience working in social work, behavioral health or community health required. Background in Care Management, health education, or community resources required.

Knowledge, Skills and Abilities

• Strong communication, organization and coordination skills, with the ability to effectively handle multiple complex issues simultaneously.
• Outstanding skills and abilities in verbal and written communications to audiences of varying levels within an organization, in groups and individual settings.
• Adheres to Confidentiality and HIPAA regulations.
• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDE’s diverse patient population.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patients, employees and other business information.
• Ability to work independently in a manner that ensures accuracy and efficiency.
• Ability to demonstrate cultural competency.
• Demonstrates advanced problem-solving skills.
• Ability to utilize advanced customer service skills, including the ability to diffuse upset patients.
• Work well as part of a team to supervise/lead multiple projects simultaneously.
• Ability to work independently and maintain effective time management.
• Knowledgeable of person-centered Care Management.
• Knowledge of motivational interviewing and other social work-based practices.
• Knowledge of basic health education topics including diabetes, hypertension and healthy lifestyles.

Miscellaneous Requirements

Material and equipment directly used:

• Computer, Microsoft Office products, Electronic Medical Records system and internet.
• Copier, printer, scanner, fax machine and calculator.
• Multi-line telephone.
• Video and telephone conferencing equipment.
• Other office equipment as needed.

Material and equipment directly used:

• Cell phone and Computer, iPad, printer, multi-line telephone systems, fax machine, copy machine, calculator, and all Microsoft Office products including Outlook, Excel, and the internet.

Working environment/physical activities:

• Office environment within a clinical setting. Moves about the office environment and to other locations. Moves objects up to 25lbs and 50lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making. Enters data into computer programs via computer, mouse, and keyboard.

Join Us. Together We Improve lives.

STRIDE verifies employment authorization including, eligibly for employment, education, license, and certification, etc.

A successful candidate will live STRIDE ICARE values:

Integrity doing the right thing even when no one is watching.

Compassion meeting the patient where theyre at with empathy.

Accountability doing what we say were going to do.

Respect showing attention to human dignity.

Excellence having a growth mindset; striving to learn more and practice continuous improvement.

STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information, or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations when they do not impose an undue hardship on the organization.

In an aim to help keep our patients, staff, and communities safe, STRIDE requires that all hired employees be fully COVID-19 vaccinated and to obtain an annual flu shot. STRIDE CHC employees are also required to be screened for tuberculosis and to complete a PPD test