About Care.com

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for youThe Care Specialist team at Lifecare is responsible for member contact, including answering inbound phone calls and responding to emails, web requests, and chats. The Care Specialist Team is charged with delivering an exceptional member experience by assisting members in getting the resources and research they need. This position is very hands-on and requires a high attention to detail, excellent communication skills, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team are critical for success.

What You'll Do:

The Care Specialist is responsible for speaking with members, assessing their needs, and providing resources to the member and/or sending their request to our research team. In this role, the Specialist is encouraged to use their educational background, prior work experience and institutional knowledge to interpret and assess member requests. They must demonstrate problem solving skills, effective communication techniques and strong interpersonal skills. Member interactions are via telephone, web, chat, and/or email.

Who You Are:

• Communicating with members via phone, web chat and/or email
• Consistently meeting metric standards such as service level agreements, call abandonment rates and average speed to answer as to guarantee highest quality of member satisfaction
• Verifying member eligibility for our services, logging the member in our CRM system, providing information on appropriate benefits based on the member's individual benefit plan, and documenting all member requests using relevant software tools
• Assist the member with their specific needs by utilizing active listening, probing and problem-solving skills
• Conducting needs assessments in a professional, thorough and customer service driven manner
• Any and all responsibilities assigned by management
• Commitment to our Organizational Values:
• Agility – moving quickly and easily in response to change
• Risk-Taking – being willing to try something new
• Transparency – actively participating in open, two-way communication
• Bachelor's Degree preferred - In lieu of degree, 4+ years' experience in related human services field
• Strong verbal and written communication skills
• Exceptional analytical, organizational and time management skills
• Independent judgment and discretion
• Ability to work with a high degree of accuracy, attention to detail, and ability to multi-task
• Comfortable meeting or exceeding daily and weekly KPI benchmarks
• Enthusiasm as a team player, with a passion for delivering an exceptional member experience
• Professional or internship experience in social work, public health, education, or related fields is a plus
• Experience with MS applications, Customer Relationship Management systems, PeopleSoft, or Salesforce is a plus

Hourly Pay Rate: $24.00/hour

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to talent@care.com.**