We are seeking compassionate, dedicated individuals to join the Suncoast Center community mental health services team. Since 1944 we have provided emotional wellness, trauma services, and child advocacy to individuals and families. Our employees thrive in a family environment where diversity and inclusion are a priority. We offer a competitive salary and health & welfare benefit package. We offer 20 days off within your initial first year and employer match on a 403(b) Plan.

Minimum Qualifications: Experience working in a medical practice or behavioral health setting preferred. Experience in client contact. Demonstrates the ability to clearly express compassion, empathy, and flexibility. Demonstrates a non-judgmental attitude, a positive disposition and hope regardless of customers state of mind. Displays excellent customer service and telephone skills. Demonstrates good writing skills.

Education: High School Diploma/GED or comparable experience.

Experience: Demonstrated ability to problem solve computer and telephonic access issues with others.

Additional Requirements: Must be able to complete a level II background screening and pre-employment drug test in compliance with Florida Law. Must be at least 21 year of age. Must be able to provide official transcripts.

Working Conditions: Office based setting in direct contact with clients via telephone.
Computer Literate and experience with an electronic medical record

Job Duties:

• Contact clients and their families between sessions to ensure ongoing engagement and that their needs are being met.
• Coordinate and schedule with providers when additional therapeutic contact is needed.
• Writing and sending personal hand-written note cards expressing care and concern for clients and families.
• Documents all contacts and attempts to contact in the electronic medical record
• Gather and collect feedback from the client regarding service satisfaction.
• Is familiar with the use of an Electronic Health Record and can navigate through required documents for identifying those that need completing or updating.
• Updates client paperwork (electronic and other) as needed.
• Provides education to clients and families regarding the use of the Medication Line, and assists with the coordination of medication line communication with providers
• Coordinate with primary provider to ensure excellent communication.
• Reports all risks to supervisor.
• Meets regularly with program manager to review cases and job performance.
• Accomplishes individual goals.