Job Description

Job Title: Case Coordinator/Manager – West Bridge Apartments/Supportive Housing

Department: Housing

Reports To: Housing Administrator

Status: Full Time

Position Description:

West Bridge Apartments operates as Permanent Supportive Housing (PSH). The purpose of PSH is to connect households with the appropriate long-term supports (in-house and community based) so they can transition to alternative housing beyond West Bridge (no specific time frame). West Bridge target demographic consists of: homeless, chronically homeless, disabled, and veteran preference. The Case Manger is a position that supports activities at West Bridge Apartments by identifying needs and solutions for residents, track outcome data on each household served, and participate in continuous quality improvement activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· In coordination with Housing Administrator implement, define, and expand the delivery of case management services to current West Bridge Residents.

· Implement agency defined assessment processes and follow defined protocols to serve residents through the appropriate service track within the utility and housing programs.

· Implement the current procedure/plan that addresses each households’ needs, and upon approval, assist the residents by engaging them toward self-sufficiency.

· Routinely evaluate the progress toward goals identified in each plan of service and recommend plan modification as needed to encourage ongoing progress toward self- sufficiency and defined program outcomes;

o Assessments: at move-in, monthly, and annually.

o SPDATs: at move-in, 2 weeks after move-in, 30 days, 60 days, 3 months, 6 months, 9 months, annually. After the 1st year SPDATs are to be completed annually.

o Case Management/Direct Client Services: scheduled and spontaneous meetings and interactions with clients. Assisting them with everyday necessities, transportation, etc.

· Recommend resident referral to suitable resources and agency partners. Use problem-solving skills to navigate household barriers to self-sufficiency.

o Coordinate with appropriate agencies for referrals: CMH, Tribal, Veteran, Housing, Child Services/Needs, Food, Healthcare, Life Skills, Social Security, Disability, etc.

o Life Skill Classes: Identify client-based needs and arrange for life skill classes within the community and community based.

· Develop a professional and supportive relationship with each resident that establishes trust and serves to motivate toward self-sufficiency.

· Advocate on behalf of residents and resident rights at local, county-wide, and state platforms.

o Network with community-based programs and agencies to bring in services, programs, and resources to the residents.

· Use skills and experience to develop and implement housing and service plans within program criteria and grant guidelines.

o Using MSHMIS data base to create housing plan(s), goal(s), etc.

o All data is to be entered in HMIS immediately. All assessments, interims, client interactions, services provided, needs identified, case notes, etc.

· Enter data into HMIS (Service Point) and/or other relational databases.

o Using MSHMIS data base to create housing plan(s), goal(s), etc.

o All data is to be entered in HMIS immediately. All assessments, interims, client interactions, services provided, needs identified, case notes, etc.

o Assessments should be completed live as much as possible.

· Use established reports from HMIS (Service Point) and/or other relational databases to recommend continuous quality improvement processes to improve program outcomes.

· Run reports as required by Housing Administrator - if requested:

o HMIS Data Quality, CSV, APR, CoC, etc.

o Identify data errors and make appropriate corrections;

· Be thoroughly familiar with approved assistance grants, their conditions, and eligibility criteria.

· Work closely with other staff members to ensure data quality.

· Create reports on use of programs and grants as assigned.

· Travel independently to areas served by C-L-M Community Action Agency, with appropriate compensation.

· Attend mandatory staff meetings.

· Meet with Housing Administrator as scheduled to review files for service plan coordination, organization, etc.

· Network within the agency and out in the community.

· Attend Local Planning Board Meetings to identify services within the community.

· Assist Site Manager with Meetings to address issues and changes.

· Occasional planning of fun events for residents.

· Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Supervision of occasional volunteers ONLY

QUALIFICATION/SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· Absolute ability to maintain resident and agency confidentiality.

· Ability to build rapport and maintain professionalism with residents.

· Ability to provide assessment, case management, and follow up services to residents as directed.

· Ability to relate to people on a one on one basis and as a member of a group.

· Ability to effectively communicate with distressed persons under adverse conditions.

· Ability to work as part of team focused on achieving well defined performance outcomes.

· A working knowledge of the barriers and challenges for homeless and/or low-income households.

· Ability to exercise judgment and initiative.

· Strong familiarity and skill with data entry, computer systems, computer software programs (Microsoft Excel, Word, PowerPoint, Outlook, etc.).

· Strong organizational skills.

· Strong office skills.

· Strong attention to detail.

· Ability to multi-task and meet important deadlines.

· Ability to problem solve, exercise good discretion and judgment when making decisions.

· Possess and demonstrate skill and experience in effectively coordinating multiple projects with short deadlines.

· Ability to work with a variety of systems, agencies, data and individuals while exhibiting excellent communication skills.

· Ability to maintain records and prepare verbal and written reports.

· Ability to explain program policies and procedures to consumers and families of consumers.

· Ability to establish and maintain effective working relationships with administrators, employees, consumers, and families of consumers.

EDUCATION and/or EXPERIENCE

· Bachelor’s degree from a four-year college or university in social work, human services, community development, business, or related field.

· Or, the equivalent education and experience in the human service field.

· Prior experience working in the human services field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

· The employee must possess a valid and unrestricted driver’s license and reliable transportation.

LANGUAGE SKILLS:

· Ability to write reports, business correspondence, and procedure manuals.

· Effective oral and written communication skills.

· Ability to effectively present information and respond to questions from clients, customers, and the general public.

WORK ENVIRONMENT:

The primary office is located at West Bridge Apartments, 633 W. Portage Avenue, Street, Sault Ste. Marie, MI 49783. However, this position requires travel to various locations within the geographic region served by C-L-M Community Action Agency to attend meetings including in-home client visitation or other locations as arranged.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be capable to independently operate a motor vehicle and navigate to various sites within a 100 mile radius of the primary C-L-M Community Action Agency building.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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