Title: Case Manager

Status: Non-Exempt

Salary: $23.62 per hour

Supervisor: Coordinator of Outreach and Expansion

Function:

The Case Manager oversees coordination of care for victims in response to a variety of challenges and needs that arise from victimization. This requires the ability to perform multiple roles as point person, victim advocate, and facilitator of communication to help a victim navigate complex criminal justice and social service systems.

Job Requirements:

• Must have a bachelor’s degree in the human services or related field and/or 3 years of relevant experience working in human services, victim services is a plus.
• Bilingual a plus.

Other Requirements:

• Complete and maintain training certification as NYS DOH Rape Crisis Counselor.
• Complete mandated reporter training; Report any behavior or implication of behavior of child abuse to the appropriate authorities.
• Must be able to get to and from various work locations throughout work shift and outside of office hours for on-call purposes. This includes Family Services, local courts, hospitals, police departments, social services, etc.
• Strong computer skills, including a working knowledge of an e-mail package and MS software programs: Word and Excel.
• Established cell phone, willing to use for work (will be reimbursed), with effective coverage for the Dutchess County area.

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Job Responsibilities:

• Receive client referrals from victim advocates after they have met the victim’s immediate crisis and safety needs.
• Work with clients for the length of time needed to help them achieve their short- and long-term goals using comprehensive, trauma informed best practices for case management.
• Provide victim-centered, trauma-informed services.
• Develop expertise to identify and access local, state, and federal resources to comprehensively address victims’ needs.
• Upon initial intake, gather pertinent information from victims and complete an initial needs assessment. Review and on-going assessment of client needs, identified by the victim.
• Review consent and confidentiality with victims on a regular basis.
• Communicate, coordinate, and collaborate with the OVS Vocational Rehabilitation Unit and the New York Civil Legal Network to ensure victims receive the most comprehensive response.
• Serve as primary case manager for victims while collaborating with case managers from different agencies. This may include development of formalized information-sharing protocols and other shared practices with outside entities, streamlining communication between various service providers and other involved systems, identifying and coordinating appropriate services for each victim, understanding the limitations of each service provider, making appropriate referrals, as to not delay a victim’s access to care, and ensuring other providers which clients are being referred to are victim-centered and trauma informed to ensure the highest quality of care for victims.
• Participate in case conferencing to ensure that victims’ needs are being met, provide accurate updates about the case status to everyone involved, strategize for individualized service delivery, create appropriate interventions for clients, identify service gaps and strategize possible referrals to new providers to ensure comprehensive victim assistance.
• Provide personal advocacy and accompaniment to victims of crime, communicate and follow up with professionals within criminal justice and/or social service systems and advocate on behalf of victims as needed to help reduce barriers, monitor and evaluate the effectiveness of interventions in meeting victims’ needs, offer victims information, emotional support, guidance, and help finding resources, accompany victims throughout their process including going with them to court, social services, and other, provide individual advocacy including assistance in applying for public benefits, return of personal property or effects, etc., and intervention with employers, creditors, landlords, or academic institutions on behalf of clients.
• Provide information and referrals to victims of crime regarding community resources that meet their needs, refer clients to a wide variety of other services, supports and resources based upon their individual needs, including but not limited to legal, medical, faith-based organizations, address confidentiality programs, housing programs, mental health services, social services, courts, medical services, other victim service providers, and many more, provide information about the criminal justice process, victims’ rights, how to obtain notifications.
• Provide emotional support to victims.
• Review all assigned claims regularly; ensure claims are effectively managed.
• Evaluate and dispense emergency financial assistance to victims as needed.
• Cover incoming calls on the 24-hour Domestic Violence and Rape Crisis/Crime Victims hotlines for a designated period during business hours.
• Expand service reach by researching community organizations and providing community outreach through presentations and tabling events.
• Assist with fundraisers and special events (some of these may be outside agency hours of operation).
• Complete all administrative tasks as assigned on a timely basis, this includes, but is not limited to, documenting all activities, preparing weekly and monthly activity reports, maintaining up-to-date case records, and inputting into client database.
• Follow protocol in completion of these reports.
• Maintain statistics and prepare reports as needed and maintain up-to-date client records.
• Other duties as assigned.

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Competencies:

• Clear and effective communication, both oral and written.
• Ability to work effectively when under extreme pressure.
• Ability to work independently, but relate issues to manager, as appropriate.
• Possess out of the box thinking, resourcefulness, and strong advocacy skills.
• Ability to develop and maintain working relationships within respective law enforcement agencies, other community agencies and stakeholders.
• Ability to remain organized and complete administrative tasks, such as documenting activities and maintaining up-to-date records, in a timely manner.

Work Environment – Family Services Inc. Center for Victim Safety and Support is a 24-hour crisis center. Case Managers will split their time between advocating/interacting with community agencies and systems, meeting with individuals and working on a team at the Center for Victim Safety and Support, completing documentation and administrative responsibilities and participating in meetings at Family Services.

We are an equal opportunity employer and our goal is to be a diverse workforce representative of the community we serve. Family Services, Inc. follows federal, state, and local laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants in violation of those laws.

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