Lewis Mason Thurston Area Agency on

CASE MANAGER
FLSA Status: Overtime Eligible/Non-Exempt

2022 Salary Range: $53,232 to $70,824 Annually
Reports To: Case Management Supervisor

Supervisory Responsibilities: No

GENERAL DESCRIPTION

Assists functionally impaired adults in identifying, obtaining and effectively
utilizing the necessary services which will enable them to maintain the highest
level of independence in the least restrictive setting.

This class specification reflects the general concept and intent of the
classification and should not be construed as a detailed statement of all the work
requirements that may be inherent in a position.

ESSENTIAL JOB FUNCTIONS

Through in-depth interviews and collateral contacts, where necessary, completes
a comprehensive assessment, using State-approved computerized tool, to
evaluate client strengths, needs and support resources.

Develops or modifies an individualized service plan to meet the identified needs
of the client in a community setting, using case staffing and/or consultation as
appropriate.

Implements service plan, including making appropriate arrangements with
service providers and informal supports.

Conducts reassessment of client situation and reviews service plan, within
appropriate timeframes and guidelines, to assure that the plan continues to meet
the client’s needs.

6/2022

Reauthorizes state core services, according to applicable rules and regulations,
using the ProviderOne Payment system. Authorizes other services within given
authority and guidelines.

Provides case management supportive functions such as client advocacy,
assistance, service referral, consultation, technical assistance, family support,
crisis intervention and follow-up as necessary.

Initiates or participates in case staffings as appropriate.

Explains client rights and responsibilities under State core services.

Develops and maintains case records and required forms and reports in the
agency prescribed format.

Maintains statistical data and monitors statistical reports.

Develops and maintains knowledge of current applicable laws, rules, regulations
and guidelines governing State core services.

Provides input regarding system problems, barriers to service, and service gaps
on a regular basis.

Participates in meetings and training as required or appropriate.

Participates in the training of other staff as required.



OTHER JOB FUNCTIONS

Performs other related job duties as assigned.



DISTINGUISHING FEATURES

Works under general supervision, handling many details on own initiative and
deciding appropriate actions within established guidelines and procedures.



WORKING CONDITIONS

Works in a variety of settings, both in an office and where the client resides.

May be exposed to allergens and irritants in client homes.

Requires travel to and from client residences and other community agencies.

6/2022

Must be able to access client homes.

Must be able to travel frequently within and outside of the service area to
meetings and events.

Must be able to perform the duties of this position, with or without reasonable
accommodation, in accordance with the law.



APPLICANT PREREQUISITES

Requires a current Washington State Drivers License, a legally licensed vehicle
and auto liability insurance.

Ability to understand federal, state, and local rules, regulations and guidelines
pertaining to State core, and other commonly used services.

Ability to communicate effectively, both orally and in writing, in a manner
appropriate for the purpose and parties addressed.

Ability to read, write, speak, and interpret information in English.

Demonstrated skills in interviewing, objective analysis, problem solving, and
documentation of activities.

Ability to organize and manage own workload in an efficient and effective
manner.

Ability to learn and master new job responsibilities.

Ability to work effectively, both independently and as a member of a team; to use
sound judgment and tact in dealing with clients and members of the public and in
interpreting regulations, policies and procedures.

EDUCATION/EXPERIENCE

Master’s degree in behavioral or health sciences and one year of paid social
services experience; or

Bachelor’s degree in behavioral or health sciences and two years of paid on-the-
job social services experience; or

Bachelor’s degree and four years of paid social services experience.

6/2022

LEWIS MASON THURSTON AREA AGENCY ON AGING IS AN EQUAL
OPPORTUNITY EMPLOYER AND IS COMMITTED TO WORKING WITH ITS
EMPLOYEES TO REASONABLY ACCOMMODATE THEM WITH THE
PHYSICAL ASPECTS OF A POSITION. QUALIFIED APPLICANTS ARE
CONSIDERED FOR EMPLOYMENT WITHOUT REGARD TO RACE, CREED,
RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, MARITAL STATUS,
VETERAN STATUS, SEXUAL ORIENTATION, OR THE PRESENCE OF ANY
SENSORY, MENTAL OR PHYSICAL HANDICAP. APPLICANTS
REQUESTING A REASONABLE ACCOMMODATION IN THE APPLICATION
PROCESS SHOULD CONTACT KRISTINE KANE AT:

Kristine.Kane@dshs.wa.gov or 360-664-3162 ext. 144.

6/2022