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JOB SUMMARY

Greeting and escorting guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Take payments for guests’ checks from the restaurant.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

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  Meet and greet guests in a friendly and courteous manner as they arrive, offer choice of seating, and then escort them to their table and present menu.
• Check station before, during and after shift for proper set-up and cleanliness.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Keeps customer count, as well as tracks table availability.
• Promptly answers the telephone and responds appropriately to the needs in a friendly and professional manner.
• Takes reservations.
• Keeps menus clean.
• Complete knowledge of daily specials, soups and hours of operation.
• Assist room service with overflow phone orders.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Restaurant Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES

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  Hold a current Food Handler Card
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

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  Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting Fifty (30) pounds maximum.
• Constant standing & walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.