Center for High School Programs Front Desk Job at Bellevue College
Job ID: 12189
Location: Bellevue College
Full/Part Time: Full Time
Regular/Temporary: Regular
Position Summary
The Center for High School Programs Front Desk (Program Specialist II) position works under general supervision and reports to the Center for High School Programs Program Specialist. This position uses independent judgment to coordinate designated day-to-day operations of a busy department with 5 distinctive high school programs and requires frequent use of technology to coordinate events and input student information. This position also provides program specific assistance, interpreting, and applying specific Washington State policies, procedures, and regulations as they apply to department and division protocol. The position requires knowledge of the services and protocols for dual credit programs, student success strategies, and with Bellevue College's core student support services. The position also requires knowledge of the K-12 high school graduation requirements, the state Youth Reengagement Programs, College in the High School Program, Running Start Program and Pacific Northwest CTE Program, while engaging students through equitable and inclusive services.
This position is required to work on campus in person.
Pay, Benefits & Work Schedule
Annual Salary Range: $42,852 - $57,216.
Annual salary will be commensurate with candidate's qualifications and related experience. Individuals newly hired to Classified group at the college cannot be placed above $55,752 per union bargaining agreement.
We offer comprehensive compensation package with salary and benefits as the main components. Competitive salary is within the Range stated above, and commensurate with qualifications and experience. Generous benefits package is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.
The employee is scheduled to work 40 hours per workweek. This is a Classified, overtime eligible position and represented by the Washington Public Employee Association of Higher Education (WPEA-HE).
About The College
Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 54% students of color and over 1,300 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.
We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our mission and goals , diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.
For more information, visit BC Facts at a Glance @ Bellevue College .
About the Department
The Center for High School Programs is a self-funded program that supports the mission of Bellevue College by providing high quality, needs-based and accessible services, which support student access to and completion of educational opportunities that advance pluralism, inclusion, and global awareness. The department is comprised of trained and experienced professionals who work directly with Bellevue College dual credit students to meet high school and college educational and career goals. Front Desk provides complex comprehensive and timely service and information for students, parents, high schools, school districts, faculty, and other staff related to the support of College in the High School Program, Career Education Opportunities Program (CEO) and the Running Start Program.
Essential Functions
Front Desk
Greet, screen and assist visitors both in person and over the phone.
Coordinate services and resources related to the day-to-day operations of the Center for High School Initiatives.
Serve as the main point of contact for Center for High School Program Initiatives including Career Education Options (CEO) Program, the College in the High School Program, and the Running Start Program.
Provide direct, front-line service to students, staff, faculty, and other program partners.
Interact with a diverse population of staff, faculty, students and/or parents, high school and school district staff, and the State of Washington Partners.
Provide visitors with contact information and directions for booking appointments.
Troubleshoot various student issues that come to the front desk and help seek to find solutions. Including inquiries regarding rules, regulations, policies, K-12 state law and program procedures, college processes and services.
Respond directly and promptly to inquiries in-person, over the phone, and via email or online ticketing system. Responding to correspondence containing routine inquiries, for five dual credit programs.
Ensure front desk coverage during office hours.
Schedule program specific workshops and events.
Perform complex scheduling including independently prioritizing needs of students, staff and faculty.
Maintain confidential student records and adhere to FERPA guidelines.
Data and Reporting
Student data management.
Enter and retrieve data; generate reports, correspondence and documents for all high school programs. Create and manage complex reporting using various software programs and database programs.
Assist with maintaining department SharePoint sites; create and update computer system files.
Onboard new students by coordinating and scheduling mandatory program orientations.
Review and assist with the completion of paperwork and submit documents to various programs.
Update department's databases, organizational chart, and contact lists with changes to K-12 staff.
Update program websites.
Data entry in student management system for all high school programs.
Maintain Program web.
Collaboration
Assist program staff to create, develop, compile and write communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinate process from development through printing and distribution. Collaborate with team members on communication and marketing plan.
Maintain Department's News & Events in content management system (i.e. WordPress). Maintain all programs outreach materials for check-out.
Participate in all program's outreach activities. May make or assist with public presentations in person or via online related to Running Start or the CEO Programs.
Assist in planning and coordination of department program events; Follow campus procedures to organize events/meetings.
Support printing and distribution of events/meetings materials. Compile, transcribe, and distribute meeting minutes as needed.
Perform other duties as assigned.
Minimum Qualifications
High school graduation or equivalent.
Two (2) years of experience in a high-traffic customer service environment.
Experience with working in a K-12 or college environment.
Experience working in a collaborative team environment with diverse employees and student/customer groups.
Advanced skills in data entry.
Demonstrated effective interpersonal skills in the areas of collaboration, team participation, creative problem-solving, conflict resolution, and group planning.
Demonstrated ability to use Microsoft Word, Excel, and Outlook.
Demonstrated ability to use computers for data entry, web applications, searching the internet, and troubleshooting basic computer issues.
Must be able to work an alternate schedule, such as evenings or weekends.
Preferred Qualifications
Associates Degree or equivalent educational experience.
Two (2) years' experience in K-12 and college dual credit programs.
Experience performing complex scheduling.
Experience working in Higher Education.
Knowledge of Bellevue College.
Experience working in WordPress.
Experience using Customer Relationship Management (CRM) business applications and working with digital outreach campaign.
Conditions of Employment
Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.
Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
Per Governor Inslee's Proclamation 21-14.1 , state employees must be fully vaccinated and your vaccine status will be verified upon hire. Please reach out to the HR Office at jobs@bellevuecollege.edu if you need information on medical or religious accommodation.
Sexual Misconduct and Background Check:
Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law .
Check frequently in your inbox, spam, junk, clutter email folders for any communication regarding the next steps from Bellevue College and our background check partners.
Reference Check:
Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties.
Other Information
This position is NOT eligible for relocation allowance.
This position is NOT eligible for sponsorship for employment-based visa.
How To Apply
Applications received by 12/09/2022 will be given full consideration. Applications received after that date may be considered until the position is filled.
All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional will not be reviewed.) Please review Application Tips before applying.
Required application materials:
Attach a Cover Letter (min 1 pg., max 2 pgs.)
Attach a Resume
Attach a Diversity Statement (min 1 pg., max 2 pgs.) that addresses the following: Please provide specific examples of how your educational and/or professional experiences, demonstrate your commitment to diversity and equity
Complete the Job Questionnaires if applicable
Contact:
If you have questions with regards to the application or the hiring process, please contact Office of Human Resources at 425-564-2274 or email to jobs@bellevuecollege.edu .
EEO Statement
Bellevue College is an equal opportunity employer committed to providing equal opportunity and nondiscrimination to applicants and employees without regard to race or ethnicity; creed; color; national origin; sex; marital status; sexual orientation; age; religion; genetic information; the presence of any sensory, mental, or physical disability; or whether a disabled or Vietnam-era veteran. Please see policy 4100 at www.bellevuecollege.edu/policies/.
Applicants with disabilities who require assistance with the recruitment process may contact hr@bellevuecollege.edu or 425-564-2271. The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, 425-564- 2641, Office C227, and EEOC/504 Compliance Officer, 425-564- 2178, Office R130.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Location: Bellevue College
Full/Part Time: Full Time
Regular/Temporary: Regular
Position Summary
The Center for High School Programs Front Desk (Program Specialist II) position works under general supervision and reports to the Center for High School Programs Program Specialist. This position uses independent judgment to coordinate designated day-to-day operations of a busy department with 5 distinctive high school programs and requires frequent use of technology to coordinate events and input student information. This position also provides program specific assistance, interpreting, and applying specific Washington State policies, procedures, and regulations as they apply to department and division protocol. The position requires knowledge of the services and protocols for dual credit programs, student success strategies, and with Bellevue College's core student support services. The position also requires knowledge of the K-12 high school graduation requirements, the state Youth Reengagement Programs, College in the High School Program, Running Start Program and Pacific Northwest CTE Program, while engaging students through equitable and inclusive services.
This position is required to work on campus in person.
Pay, Benefits & Work Schedule
Annual Salary Range: $42,852 - $57,216.
Annual salary will be commensurate with candidate's qualifications and related experience. Individuals newly hired to Classified group at the college cannot be placed above $55,752 per union bargaining agreement.
We offer comprehensive compensation package with salary and benefits as the main components. Competitive salary is within the Range stated above, and commensurate with qualifications and experience. Generous benefits package is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.
The employee is scheduled to work 40 hours per workweek. This is a Classified, overtime eligible position and represented by the Washington Public Employee Association of Higher Education (WPEA-HE).
About The College
Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 54% students of color and over 1,300 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.
We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our mission and goals , diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.
For more information, visit BC Facts at a Glance @ Bellevue College .
About the Department
The Center for High School Programs is a self-funded program that supports the mission of Bellevue College by providing high quality, needs-based and accessible services, which support student access to and completion of educational opportunities that advance pluralism, inclusion, and global awareness. The department is comprised of trained and experienced professionals who work directly with Bellevue College dual credit students to meet high school and college educational and career goals. Front Desk provides complex comprehensive and timely service and information for students, parents, high schools, school districts, faculty, and other staff related to the support of College in the High School Program, Career Education Opportunities Program (CEO) and the Running Start Program.
Essential Functions
Front Desk
Greet, screen and assist visitors both in person and over the phone.
Coordinate services and resources related to the day-to-day operations of the Center for High School Initiatives.
Serve as the main point of contact for Center for High School Program Initiatives including Career Education Options (CEO) Program, the College in the High School Program, and the Running Start Program.
Provide direct, front-line service to students, staff, faculty, and other program partners.
Interact with a diverse population of staff, faculty, students and/or parents, high school and school district staff, and the State of Washington Partners.
Provide visitors with contact information and directions for booking appointments.
Troubleshoot various student issues that come to the front desk and help seek to find solutions. Including inquiries regarding rules, regulations, policies, K-12 state law and program procedures, college processes and services.
Respond directly and promptly to inquiries in-person, over the phone, and via email or online ticketing system. Responding to correspondence containing routine inquiries, for five dual credit programs.
Ensure front desk coverage during office hours.
Schedule program specific workshops and events.
Perform complex scheduling including independently prioritizing needs of students, staff and faculty.
Maintain confidential student records and adhere to FERPA guidelines.
Data and Reporting
Student data management.
Enter and retrieve data; generate reports, correspondence and documents for all high school programs. Create and manage complex reporting using various software programs and database programs.
Assist with maintaining department SharePoint sites; create and update computer system files.
Onboard new students by coordinating and scheduling mandatory program orientations.
Review and assist with the completion of paperwork and submit documents to various programs.
Update department's databases, organizational chart, and contact lists with changes to K-12 staff.
Update program websites.
Data entry in student management system for all high school programs.
Maintain Program web.
Collaboration
Assist program staff to create, develop, compile and write communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinate process from development through printing and distribution. Collaborate with team members on communication and marketing plan.
Maintain Department's News & Events in content management system (i.e. WordPress). Maintain all programs outreach materials for check-out.
Participate in all program's outreach activities. May make or assist with public presentations in person or via online related to Running Start or the CEO Programs.
Assist in planning and coordination of department program events; Follow campus procedures to organize events/meetings.
Support printing and distribution of events/meetings materials. Compile, transcribe, and distribute meeting minutes as needed.
Perform other duties as assigned.
Minimum Qualifications
High school graduation or equivalent.
Two (2) years of experience in a high-traffic customer service environment.
Experience with working in a K-12 or college environment.
Experience working in a collaborative team environment with diverse employees and student/customer groups.
Advanced skills in data entry.
Demonstrated effective interpersonal skills in the areas of collaboration, team participation, creative problem-solving, conflict resolution, and group planning.
Demonstrated ability to use Microsoft Word, Excel, and Outlook.
Demonstrated ability to use computers for data entry, web applications, searching the internet, and troubleshooting basic computer issues.
Must be able to work an alternate schedule, such as evenings or weekends.
Preferred Qualifications
Associates Degree or equivalent educational experience.
Two (2) years' experience in K-12 and college dual credit programs.
Experience performing complex scheduling.
Experience working in Higher Education.
Knowledge of Bellevue College.
Experience working in WordPress.
Experience using Customer Relationship Management (CRM) business applications and working with digital outreach campaign.
Conditions of Employment
Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.
Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
Per Governor Inslee's Proclamation 21-14.1 , state employees must be fully vaccinated and your vaccine status will be verified upon hire. Please reach out to the HR Office at jobs@bellevuecollege.edu if you need information on medical or religious accommodation.
Sexual Misconduct and Background Check:
Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law .
Check frequently in your inbox, spam, junk, clutter email folders for any communication regarding the next steps from Bellevue College and our background check partners.
Reference Check:
Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties.
Other Information
This position is NOT eligible for relocation allowance.
This position is NOT eligible for sponsorship for employment-based visa.
How To Apply
Applications received by 12/09/2022 will be given full consideration. Applications received after that date may be considered until the position is filled.
All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional will not be reviewed.) Please review Application Tips before applying.
Required application materials:
Attach a Cover Letter (min 1 pg., max 2 pgs.)
Attach a Resume
Attach a Diversity Statement (min 1 pg., max 2 pgs.) that addresses the following: Please provide specific examples of how your educational and/or professional experiences, demonstrate your commitment to diversity and equity
Complete the Job Questionnaires if applicable
Contact:
If you have questions with regards to the application or the hiring process, please contact Office of Human Resources at 425-564-2274 or email to jobs@bellevuecollege.edu .
EEO Statement
Bellevue College is an equal opportunity employer committed to providing equal opportunity and nondiscrimination to applicants and employees without regard to race or ethnicity; creed; color; national origin; sex; marital status; sexual orientation; age; religion; genetic information; the presence of any sensory, mental, or physical disability; or whether a disabled or Vietnam-era veteran. Please see policy 4100 at www.bellevuecollege.edu/policies/.
Applicants with disabilities who require assistance with the recruitment process may contact hr@bellevuecollege.edu or 425-564-2271. The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, 425-564- 2641, Office C227, and EEOC/504 Compliance Officer, 425-564- 2178, Office R130.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.