What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Join a growing team! With the opening of Dunn Behavioral Sciences Center/HCPC at UTHealth Houston, we will soon have the largest academic psychiatric hospital in the country, serving the region with an 500+ bed facility. Our dedicated health care employees will have the opportunity to be exposed to a variety of mental health specialties and cutting-edge research. With exposure to a variety of specialties such as Acute, Subacute, and Intensive Outpatient, Continuum of Care, Mood Disorders, ECT, Early Onset Treatment , Adult General Psychiatry, Competency Restoration, Child and Adolescent, Juvenile Justice, Geriatric Psychiatry, Treatment Mall and Unit-Based Programming.

This dedicated team will work in an integrated campus to bring world class resources to the community. Apply today to be a part of this committed team serving the mental health needs of the area.

Position Summary:

Manages, supervises, and coordinates the activities and operations for applicable desktop hardware, software, and infrastructure along with managing the Systems and Application Specialists (desktop/hardware) Team within the organization; identifies, recommends, develops, implements, and supports cost-effective hardware and desktop technology solutions for all aspects of the organization; supports users in academic, clinical and research departments/units.

Location: Dunn Behavioral Sciences Center/HCPC at UTHealth

Dept.: BSC Clinical & Mgmt Info Technology

Status: Full-Time

FLSA: Exempt

Position Key Accountabilities:

1. Leads the effective and efficient delivery of the Desktop Support Function to ensure the ongoing service provided is proactive, professional and business focused.
2. Provides team leadership and coordination of projects, tasks, and initiatives ensuring accurate and timely resource allocation and project staffing.
3. Keeps immediate supervisor well-informed of activities and recommends corrective actions.
4. Develops and maintains an excellent working relationship with other IT departments/schools/clinics, ensuring the organization is well received and presented professionally and positively.
5. Develops and manages technology budget and monitors and approves related expenditures.
6. Prepares and submits project plans and progress reports establishing policies and management controls to stay within the planned budget and timelines as well as project status.
7. Assists with the development of and manages the adherence to established and documented processes, tools, and best practices.
8. Designs and implements special projects and/or equipment (entire research systems and/or clinical rollout/acquisitions: computers, instruments, data acquisition, communication, and security).
9. Troubleshoots advanced level issues and provides support/direction to staff. May perform desktop duties in smaller departments/units: Installs, configures, maintains, repairs specialized systems/applications and provides system support in a networked environment.
10. Interacts with other departments/units on a troubleshooting and knowledge sharing basis.
11. Researches, recommends, and purchases specific hardware and software for the department/unit/clinic setups.
12. Maintains inventory information of servers, desktops, research and clinical systems.
13. Introduces/advise new technologies, solutions, and alternatives to support changing business and operational needs in either clinics or department/school research areas.
14. Administers and manages the replacement cycle for administrative desktops to include specifications, acquisition, scheduling, and retuning of leased equipment.
15. Approves all IT lease and purchase requests.
16. Manages the desktop group to ensure the implementation and maintenance of all equipment which encompasses Hardware/Software and Software licensing.
17. Coordinates with outside vendors in IT related solutions and projects.
18. Manages Human Resources activities for direct reports in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations and salary planning.
19. Other duties as assigned.