Central Scheduler - Central Call Center - Part-Time Job at Christie Clinic
Christie Clinic's Central Call Center is seeking a part-time Call Center Representative Monday, Tuesday, Thursday, and Friday 1pm-5pm at the University Clinic. Duties include politely answering and directing calls as necessary, taking refill requests from patients for providers and assisting other providers with scheduling and patient calls, as needed. Experience in a medical office setting preferred.
Strong computer skills, superior customer service and excellent telephone skills required. Previous healthcare or call center experience preferred. Must be detail oriented.
Responsibilities:
- Answer, screen and refer inquiries to appropriate locations.
- Schedule and reschedule appointments per protocol.
- Demonstrate the ability to operate the XARIOS phone system.
- Demonstrate proficiency in electronic medical records.
- Input flu vaccine information electronic medical records.
- Assist providers who, temporarily or permanently, do not have their own scheduling staff.
- Assist other departments with phone coverage as needed.
- Send appointment cancellation calls or notify patients by phone, to reschedule any cancelled appointment.
- Maintain confidentiality throughout call per protocol
- Perform related work as required.
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