Job Summary

Oversees all operating aspects of Kiowa Casinos, while maximizing profitability of gaming operations in accordance with company goals, objectives, policies and procedures. Assists in the development and executes short and long-range casino marketing plans and programs to ensure profit, growth and the expansion of Kiowa Casino services. Oversees performance of Casino Direct Reports based on pre-established criteria.

Essential Duties & Responsibilities

> All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner
> Develop Kiowa Tribal Team Members in various Departments
> Support strategic plans that have developed with the KCOA and the Executive Branch of the Kiowa Tribe
> Maximize gaming operational profits
> Maximize employment opportunities for qualified Kiowa Tribal members
> Review monthly financial information and ensures compliance with reporting and approval requirements of the KCOA and, if necessary, the Executive Branch of the Kiowa Tribe
> Reviews annual operations budget for Gaming/Hospitality Operations and ensures compliance with reporting and approval requirements of the KCOA and, if necessary, the Executive Branch of the Kiowa Tribe
> Reviews annual capital budget for Gaming/Hospitality Operations and ensures compliance with reporting and approval requirements of the KCOA and, if necessary, the Executive Branch of the Kiowa Tribe
> Ensures reporting requirements of the KCOA Charter are adhered to and any additional requests by the KCOA and Executive Branch of the Kiowa Tribe
> Formulates and recommends gaming operating policies or changes in policies to the KCOA for review and approval
> Resolves property issues and recommends courses of action to resolve issues that are beyond the scope of Directors and reports them to the KCOA and, if necessary, the Executive Branch of the Kiowa Tribe
> Is aware of competition and market conditions in and around the surrounding area
> Initiates and maintains contact with competitor casino general managers to exchange useful information on gaming activities and known cheaters
> Promotes the organization in the community and trade associations
> Ensures departmental compliance with all regulatory guidelines and MICS
> Acts as a liaison with strategic partners
> Ensure all satellite gaming operations are in compliance with all policies and procedures that have been established by the KCOA & the Executive Branch of the Kiowa Tribe
> Support the recruitment, selection, individual development and monitoring of the executive management team and other senior management personnel to ensure the company maintains a strong succession plan with a strong emphasis on qualified Kiowa Tribal Members.
> Negotiate contracts and review with legal counsel for compliance
> Responsible for ensuring all human resources policies are consistently and fairly enforced
> Ensure consistency in administrative of all Kiowa Casino policies
> Ensure safety of Kiowa Casinos’ Guests and protection of Kiowa Casinos’ assets
> All other duties as assigned by the KCOA
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

Knowledge, Skills & Abilities (KSA)

Specifics Required:
> High school diploma or GED required
> At least 21 years of age
> Bachelors Degree in Casino Management, Business Administration or Hospitality with an emphasis in finance and 8 years’ experience at the Director level or above.
> Good overall knowledge of regulatory requirements for casino operations
OR
> Associate’s Degree in Casino Management, Business Administration or Hospitality with an emphasis in Finance and 10 years’ Casino Management experience at Director level or above
> Good overall knowledge of regulatory requirements for casino operations
OR
> 12 years’ experience at Director level or above in a mid-sized Gaming Operation
Good overall knowledge of regulatory requirements for casino operations

Preferred:
> Masters degree in Hotel, Business Administration or related field
> Experience in Native American Gaming
> Experience in Gaming/Hospitality Industry

Skills Required:
> Excellent written, verbal, and interpersonal communication skills
> Strong computer skills in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
> Excellent analytical and problem solving skills to be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues and be able to utilize constructive conflict to quickly facilitate the integration of diverse thoughts, opinions and perceptions
> Skill in building and developing interdepartmental relationships
> Skill in reporting, group presentation and other communications skills

Abilities Required:
> Ability to impart knowledge and skill, to offer advice and counsel, to empower and enable others to see alternatives, and to foster the professional growth of others
> Ability to delineate the business performance indicators required to execute market strategies and assess performance relative to these measures
> Ability to articulate a compelling vision and goals, and inspire, empower and motivate others to achieve them
> Ability to demonstrate openness to new organizational structures, procedures, and technology. Able to provide visible support for organizational changes needed to improve effectiveness and help others to successfully manage organizational change
> Ability to bring substantive conflicts and disagreements into the open and resolve them collaboratively, build consensus, and secure optimal resolution of specific issues among multiple parties
> Ability to identify and pursue new ideas, solutions, methods, or opportunities for increased profit
> Displays leadership qualities and the ability to serve both internal and external customers
> Must be able to develop and manage departmental budget and control labor and expenses
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to maintain a professional demeanor

Physical Demands / Work Environment

PHYSICAL DEMANDS: Must be able to operate computer equipment for extended periods of time. Must be able to sit and stand for extended periods of time.

WORKING ENVIRONMENT: Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer of Conditions of Employment

The above statements are intended to describe the general nature and level of work being performed by those assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of those hired into the role. All Kiowa Casinos’ Team Members are responsible to ensure that their daily functions are in compliance with Kiowa Casinos’ Policies, IGRA, Tribal Policies, State Compact, and Tribal Gaming Regulations. Conditions of employment with Kiowa Casinos include passing a pre-employment drug test, a background investigation to secure a gaming license, and successfully completing a probation period as outlined in Kiowa Casinos’ policy. Candidates for this position will be required to have dependable transportation available to them. If required for a specific position, the selected applicant must maintain a Valid Driver’s License and be insurable on our company’s policy throughout their time of employment with Kiowa Casinos.