Team Members are eligible to apply for a transfer or promotion after successfully completing their six-month introductory period AND have no open/active performance improvement plan (PIP). In addition, Team Members must meet the minimum requirements of the position for which they are applying. Member Services Representatives and Registered Nurses must complete one year of service in their current role as well as the requirements above.
Position Summary/Position

With a mission to heal and inspire the human spirit, Inland Empire Health Plan (IEHP) is one of the top 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid plan in the country. In its 26th year, IEHP supports nearly 1.6 million members who are enrolled in Medicaid and has a growing network of over 7,800 providers and nearly 3,000 Team Members (Employees). Through dynamic partnerships, award-winning service, and tradition of quality care, IEHP is fully committed to its Mission, Vision, and Values.
IEHP has consistently achieved outstanding employee engagement scores from their 3,000+ Team Members and awarded 15th ranking in the nation by Fortune Best Workplaces in Health Care 2022.
IEHP is seeking a Chief People Officer (CPO), who has proven ability to achieve best in nation results by thinking and acting courageously, strategically, and maximizing creative talents to dream and achieve outstanding outcomes.

The Chief People Officer will play a key role in:

• Developing conscious leadership and executing organizational development and human resource strategy in support of IEHP’s mission, vision, values, business plans and strategic direction.
• Developing and implementing best practices and strategies that advance IEHP’s efforts to be a high-performance organization that is fueled by a skilled, engaged, and diverse workforce and inclusive culture.
• Serving as a thought partner to the CEO and work in close partnership with the executive team.
• Leading comprehensive strategies to forecast IEHP’s talent needs to attract, retain, and motivate top talent throughout the organization.
• Integrating new technologies that advance the mission; and promote and continue to enhance a strong culture of collaboration and cooperation internally and externally.
• Leading the Human Resources and Organization and Development Departments, includes talent acquisition, compensation and benefits administration, learning and development, continuity/succession planning, employee relations, performance management, employee engagement, culture enhancement, and employee communications.
• Building external partnerships to fulfill our Mission, in developing new and innovative strategies with external educational partners to create pathways for workforce development in the Inland Empire (Healthcare Scholarship Fund, Community Health Worker, etc.) Major Functions (Duties and Responsibilities)

1. Develops and implements human resources strategies that align with IEHP’s overall mission and strategy, resulting in innovative best practices and policies that will service the full range of IEHP’s HR needs, organizational development, and build a high-performing culture of success, accountability, transparency, and collaboration.
2. Leads and supports the HR Directors and Learning and Development Director in overseeing all people programs including Organization and Development, Benefits and Compensation Administration, HRIS, Talent Acquisition, HR Operations, the assessment, design, and implementation of policies.
3. Fosters Mission Integration, Human Resources (People), and Organizational Development efforts that effectively communicate and support IEHP’s Mission, Vision, Values, and strategic direction.
4. Implements Human Resource/Organization Development solutions and supports programs to address identified organizational needs, gaps, and opportunities for improvement and development.
5. Creates a collaborative, inclusive culture that reflects IEHP’s Mission, Vision, and Values, attracts top talent, and advances engagement, effectiveness, and innovation.
6. Develops and implements effective practices for forecasting talent needs, talent acquisition, training, development, and performance management practices with a focus on Diversity, Equity, & Inclusion (DEI) to meet IEHP’s people needs and strategic goals.
7. Works collaboratively with the CEO to support the vision and implementation of DEI best practices, directing the planning and execution of strategic initiatives to align enterprise-wide DEI programs, policies, trainings, and culture.
8. Serves as a key trusted advisor to CEO, executives, and leadership team regarding people, Team Culture, and organizational concerns and issues.
9. Works directly with CEO and executive team, collaborating to lead, manage, influence, and shape organizational change, IEHP’s strategies and objectives.
10. Determines appropriate measures/metrics needed to provide on-going analysis of workforce metrics to drive performance, change, and enhance employee engagement; ensures appropriate and timely Human Resource information is provided to leaders and Team Members.
11. Provides guidance on continual leadership development, performance management, talent management, organization alignment, culture, and employee engagement.
12. Partners with leadership team to drive process improvements; identifies root causes to issues and recommends concrete solutions that increase organization capability and responsiveness.
13. Manages complex employee relations matters, driving favorable resolutions as quickly as possible. Consults with legal counsel as needed. Drives initiatives aimed at the prevention and resolution of employee relations matters.
14. Oversees and maintains proactive compensation and benefits programs to provide motivation, incentives, and rewards for effective performance; facilitates the Position Control Committee.
15. Continues to position IEHP as a Great Place To Work® ensuring a progressive, culturally diverse work environment enriched with professional development opportunities. Major Functions (Duties and Responsibilities) Cont

16. With the Executive Team and Leadership Team, prepares for Covered California, expansion of service line and building community relations and external partnerships to fulfill our Mission, in developing new and innovative strategies with external educational partners to create pathways for workforce development in the Inland Empire (Healthcare Scholarship Fund, Community Health Worker, etc.).
17. Explores and implements full degree offerings for Team Members on the IEHP campus.
18. Leads the planning and budgeting for Organizational Development and Human Resource to accommodate business objectives and drive cost.
19. Maintains understanding of county, state, and federal laws as they pertain to organizational compliance and both short and long-term strategy. Supervisory Responsibilities Leader: Administers Hires, Terminations, and Performance Reviews Experience Qualifications

Fifteen plus (15+) years of progressive HR/Organizational Development experience with a minimum of five (5) years of experience in the top OD/HR role advising the C suite, empowering colleagues, and serving as a change agent. Preferred Experience

Preferred experience in a California high growth health plan, healthcare or clinical organization or related industry which included:

• Developing action plans and initiatives focused on leadership development to drive engagement to support departmental and organizational strategic objectives.
• Building a strong, highly skilled, and engaged workforce.
• Developing innovative and forward-thinking talent strategies and initiatives and successfully scaling a compelling company culture. Education Qualifications

Master’s degree in Human Resources, Organization Development, Business Management, or related field from an accredited institution required. Preferred Education Professional Certification

PHR/SPHR and/or CCP/CBP Human Resource designation preferred. Professional Licenses Drivers License Required Yes, must have a valid California Driver's license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points. Knowledge Requirement

Extensive knowledge of talent acquisition, compensation administration, organization development, change management, and process improvement techniques. Understanding of county, state, and federal laws. Skills Requirement

Required specialized skills and expertise include the following:

• Critical thinking and analyzing situations accurately and making timely decisions for effective action to achieve organizational objectives.
• Establishing and maintaining effective working relationships with leaders and Team Members.
• Interpersonal communications, oral and written communication skills, and public speaking skills.
• Listening, conflict resolution, facilitative, interpersonal, consultative, coaching and negotiating skills, and be a calculated risk-taker with diplomacy, patience, and compassion.
• Leadership, Team Building organizational and management skills.
• Basic Computer Skill involving common software programs such as Outlook, Word, Excel, and PowerPoint. Abilities Requirement

A strong dedication to authentic leadership, exceptional customer service, and continuing program development. The dedication to promote an engaging environment with a conscious and responsive Leadership Team in an ever-changing setting.

Ability to:

• Build a superior culture through attracting, developing, and retaining excellent talent.
• Relate well to the board of directors, Members, Providers, executives, leaders, Team Members, and community partners.
• Conceptualize and develop programs, budgets, and related functions.
• Impact systems and system collaboration.
• Plan, negotiate and manage group decision making.
• Lead a solid HR/OD Team.
• Be a prudent manager and an inspiring leader, delegating effectively.
• See the “big picture” in a variety of settings.
• Organize and integrate organizational priorities and deadlines.
• Act quickly and responsively on new initiatives, anticipate opportunities, and develop new and innovative ways to do business.
• Build relationships and teams to align strategies and achieve business results.
• Lead and manage teams.
• Overcome resistance to change while preparing and supporting those affected by change.
• Read the subtle nuances of situation and react/plan accordingly.

Candidate Must Have:

• The emotional intelligence to communicate professionally and with the utmost sensitivity to Team Members at all levels during challenging situations.
• Well organized task oriented and apt for implementing strategies and standards.
• Politically savvy.
• Self-confidence to impart wisdom and know-how to others.
• Dynamic and approachable personality.
• Trustworthy.
• Integrity
• Sense of humor, patience and serve with empathy and compassion. Commitment to Team Culture

The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization. Working Conditions

Hybrid position, at minimum requires to work in IEHP Office on Tuesday, Wednesday, and Thursday each week; based on IEHP needs may be increased to work in the IEHP office Monday through Friday. Work Model Location Hybrid Physical Requirements Hearing: One-on-One - FREQUENTLY Communicate: Information/ideas verbally - FREQUENTLY Near Visual Acuity - FREQUENTLY Regular contacts: co-workers, supervisor - FREQUENTLY Memory - FREQUENTLY Understand and follow direction - FREQUENTLY Regular and reliable attendance - CONSTANTLY Keyboarding: 10-Key - FREQUENTLY Keyboarding: Touch-Screen - FREQUENTLY Keyboarding: Traditional - FREQUENTLY Sitting - CONSTANTLY Indoors - FREQUENTLY Lighting - CONSTANTLY

A reasonable salary expectation is between $324,896.00 and $446,742.40 , based upon experience and internal equity.


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