Claim Support Assistant II – The Auto Club Group

What you will do:

The Auto Club Group is seeking prospective Claim Support Assistant II who will provide support to the Claims department by completing functions that require an advanced understanding of claims support functions, concepts, processes and the organization and workflow for one or more Claims lines of business

In this position, you will have the opportunity to:

• Work independently with very limited supervision to complete functions that may require analysis, research, calculations, data entry and the synthesis of information from multiple sources.
• Provide telephone support for customer inquiries (includes inbound and outbound support).
• Review claim documents for accuracy and determine the next action within the process. Manage diary and unauthorized lists.
• Request information from vendors and customers upon request from adjusters.
• Update Total Loss evaluations.
• Distribute mail, faxes, assignments and other inbound-related tasks items to assigned Claim Representative(s).
• Prepare and mail various forms/letters on behalf of Claim Representatives when necessary.
• Utilize multiple claims systems to review incoming checks.
• Research incoming checks for proper allocation and process deposits.
• Align payments to the appropriate account based on decisions made by the assigned Claim Representative.
• Process paperwork for outgoing checks and car travel interruption reimbursements. Complete ACG check verification requests.
• Work with Finance to review and process reversals of ACH InsurPayments returns.
• Work with Asset Control to review, identify and resolve balancing and allocation issues. Run required reports to locate items in need of review and reconciliation.
• Complete daily balancing activities to ensure that file updates and payments properly align.
• Balance ACIA general claim accounts when claim reversals are off balance.
• Investigate stop pay requests for accuracy.
• Review the Outstanding Check Register to identify and closeout outstanding checks. Review positive pay reports.
• In addition to the functions mentioned, when assigned to Subrogation departments, complete subrogation demands including processing paperwork and updating claims systems.
• Research and verify insurance on newly assigned claims for claim handlers including both personal and commercial lines of business for both APD and Casualty.
• Assist assigned Claim Representative with collection referrals and gathering proofs of claims that are not a total loss (prep files for referral to collections (no total loss). Research and verify insurance and report new losses as needed.
• Pay invoices when approved.
• Prepare and refer APD file to collection vendors on as needed.
• May be assigned tasks normally handled by the lower level staff when necessary.

With our powerful brand and the mentoring we offer, you will find your position as a Claim Support Assistant II can lead to a rewarding career at our growing organization.

How you will benefit:

Claim Support Assistant will earn a competitive salary of $19.23 to $23.00 hourly with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We’re looking for candidates who:

Education:

• High school education or equivalent
• Completion of ACG approved training program for the position
• Associate’s degree in Business Administration or a related field, or the equivalent in related work experience preferred

Experience in:

• Analyzing, researching and resolving administrative problems
• Working with P.C. software applications
• Maintaining accurate files and records
• Operating a calculator
• Performing mathematical calculations
• Maintaining accurate records
• Utilizing a personal computer
• Writing correspondence and memos

Knowledge and Skills:

Knowledge of:

• Claim processing functions
• Claim processing system
• Claim processing policy and procedures

Ability to:

• Work independently with limited supervision
• Audit records , products and computer files
• Work independently
• Gather data and prepare report information
• Analyze, research and resolve problems
• Work well under pressure
• Organize and prioritize multiple tasks
• Prepare claim vendor files
• Communicate effectively with employees, vendors and customers over the telephone and in person
• Use basic math skills

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

• Long-term, sustainable, profitable growth
• AAA Membership growth and renewal
• Operational excellence
• Become the “flagship club” of the AAA Federation

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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