Clerk, Warehouse (USA) Job at Serta Simmons Bedding, LLC
Req ID: 3023
Job Category: Retail
Location: Seneca, SC, US, 29678
Job Family
MFG
Exempt/Non-Exempt
Non-exempt
Function
MFG
Essential Duties and Responsibilities
Centralized returns program:
- Maintain 100% on time execution of all return credit processing requirements.
- Monitor compliance with deadlines and best practices in processing dealer return credits in OHM.
- Manage personal workload to ensure return dealer credits are processed in a timely fashion.
- Daily monitoring of RGRequestSSBWH@sertasimmons.com mailbox. Assigning incoming mail to associate tasked with each given area of responsibility. Maintain 72-hour deadline on completion and closing of incoming email requests.
- Daily, weekly, monthly returns process reporting as required by Director, Outlet Warehousing.
- Communicate with SSB stakeholders in the sales and operations division as required.
- Escalate disputes and other issues to Manager, Central Returns as necessary.
- Maintain OneDrive and physical record maintenance for central returns program, including law label storage, RG history, monthly tracking sheets and individual retailer reporting. Meet all audit expectations in record maintenance and as required by best practices.
- Coordinate with Manager, Return Logistics and Outlet warehouse staff in collection and processing of returns information for RG processing.
- Maintain OneDrive records of all items submitted for return, including denials and RGs processed for payment.
- Process Canadian returns process in alignment with best practices.
- Respond to SSB partners on audit requests, sales staff requests, etc. in a timely fashion.
- Escalate requests to Manager, Central returns as necessary.
Outlet point of sale entry and maintenance
- Input purchase orders for incoming merchandise as directed by Outlet management staff.
- Enter sales in Outlet point of sale system as required.
- Communicate dealer payment requirements to Manager, Return Logistics
Functional/Technical Competencies
- Experience in data entry and reporting
- Excellent oral and written communications skills
- Excellent problem solving skills
- Project compliance
- Customer account management
- Task planning
- Data entry
Experience/Education
- 1 to 2 years related experience
- High school diploma or equivalent work experience
Job Factors/Work Environments
- This position is based in an SSB outlet warehouse and requires on site work at the facility.
- Work is primarily sedentary in nature.
Key Relationships
Competencies
Employees are required to comply with COVID policies established by a vendor or customer.
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person’s race, color, religious creed/religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), medical condition genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.
SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.
Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina
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