Columbia College Chicago is an acclaimed undergraduate and graduate institution that provides a comprehensive education in the arts, communications and public relations. We constantly aim to reach our full potential as an educational innovator, incubator of new creative practice and generator of real-world success for young creatives. We are located in the heart of Chicago, across the street from historic Grant Park, and housed in some of the most iconic buildings in the South Loop.

Columbia College Chicago a private urban institution of over 6,000 undergraduate and graduate students, four-year College offering a distinctive curriculum that blends liberal arts, creative and media arts and business is currently searching for a Client Services Level One Representative.

Position Summary

Under the supervision of the Client Services/Training Coordinator, the Client Services Level 1 Representative will provide help desk support for the Columbia College Chicago (CCC) community. This position will serve as the primary contact in resolving technical issues and/or gather information required to escalate the request to the appropriate group within the Information Technology department. The Client Services Representative works closely with the IT Infrastructure, Systems Admins, and Enterprise Applications teams to provide excellent customer service to students, faculty, and staff at Columbia. A Flexible Work Arrangement may be available for this position in mutual agreement with the Client Services Training Coordinator.

Duties & Responsibilities

• Respond to high volume of technical and non-technical inquiries in a timely fashion via email, telephone, and in person; escalating requests to the appropriate teams as needed.
• Track incoming requests for support in the college’s ticketing software.
• Communicate technology and configuration needs to requesters in easy-to-understand terms.
• Setup and move IT equipment for Columbia College Chicago’s special events as assigned
• Ensure that all IT management related matters remain confidential.
• Perform other related duties and/responsibilities as assigned or required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee and is subject to change based on the needs of the department and/or college.

Qualifications

• Associates degree in Computer Science preferred.
• Two or more years of related experience required.
• Working in a higher education environment is a plus.
• Demonstrated ability to handle confidential information
• Comfortable with using multiple web browsers and configurations.
• Knowledge in all Microsoft Office Professional Applications, Microsoft Office 365, popular web browsers, and some Google could-based applications.
• Basic Mac and PC hardware experience, printer setups, and network configuration knowledge.
• Knowledge of Bomgar Remote support, Outlook, and basic Active Directory Light knowledge is preferred but not required.
• Excellent organizational, listening, verbal and written communication skills.
• Ability to display patience when dealing with difficult clients and other stressful situations.
• Ability to handle multiple issues simultaneously while paying attention to detail and accuracy.
• Ability to work with colleagues in a team environment.
• Ability to quickly learn new computer troubleshooting skills and techniques in a fast-paced environment.

HOW TO APPLY

Qualified applicants should submit their resume online at https://colum.taleo.net/careersection/jobdetail.ftl?job=220000AT&lang=en

At Columbia, we offer a rewarding work environment for our faculty and staff. We take pride in offering competitive benefits with affordable health, dental and vision coverage; flexible spending accounts; commuter benefit program, life and accidental, death & dismemberment coverage; paid and unpaid leave options; work/life benefits; educational assistance programs; and retirement and financial planning benefits.

We invite you to join our talented faculty and staff and become part of our collective aspiration to ensure Columbia prepares students for success in their creative fields through innovation, engagement and real-world experiences.

Additional Information

• Position subject to a background screening.
• This is a non-union position.
• This position is overtime eligible.

Qualified candidates of diverse backgrounds are encouraged to apply.

Columbia College Chicago is an equal opportunity employer and complies with all local, state, and federal laws and regulations concerning civil rights. The college does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, genetic information, or other protected classes under the law.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Chicago, IL 60605

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