Who we are

Cadence is the leading Language Solution Provider to the global business and investment community. Our mission is to empower the world to talk business anywhere, as we believe the most valuable information for researchers is that which is conveyed in spoken form. We support interactions that help our clients drive their business forward.

Overview

As a Client Services manager, you will be leading a team of Associates working to serve clients in their dedicated region. You will be handling complex projects while also training and leading the team of Associates to manage their respective portfolios of work. You will be directly working with our clients in their efforts to understand the niche industries & markets they targeting.

Once you have mastered the core skills of a Client Services manager, you will have the opportunity to take on further regional responsibilities in client relationships and people management.

Responsibilities

• Leading, and managing a team of Associates in the local region;
• Active participation in client relationship management;
• Managing higher-level client communication for major projects which includes scoping, upselling services;
• Ensuring quality client relationship management, and smooth delivery across projects in your region;
• Coaching and training team to achieve KPI targets and thus contribute to revenue growth with high service levels across the regions;
• Track regional team performance and collaborate with other Client Service managers to plan metrics in support of driving up revenue;
• Active cooperation with teams located in other Cadence regions to meet deadlines on global translation projects

What you should have

• Minimum Bachelors degree
• Strong written and verbal communication skills in English
• Excellent time management, follow-through, and organization skills
• At least 2+ years total working experience, including at least 1+ account management/client services or equivalent
• A desire to work in a fast-paced, challenging environment

Don’t meet every single requirement? Cadence values diversity and inclusion. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We want a happy and engaged team, so if you like what you're reading but are worried you don't "check all the boxes", please apply anyway. You may be just the right candidate for this or other roles.

What we offer you:

• Healthcare benefits
• Clear career growth track and opportunities
• The opportunity to build people and team management skills
• A multicultural, hybrid work environment
• Unlimited PTO, weekly team lunches, company outings

Disclaimer. Cadence will retain personal data related to contact information in order to allow Cadence to maintain communication throughout the application process. You may be asked for this information to be removed at any time. For information on how to do it, as well as to access our privacy practices and commitment to protecting your privacy, you may review it at Cadence | Privacy Policy.