Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF HEALTH, LOCAL HEALTH DIVISION, MADISON COUNTY

This position requires a technical expertise within an EHR and administrative background. This position will regularly collaborate with the leadership branches within CHS and other divisions within the Tennessee Department of Health. This position requires travel per assigned job duties and expense is reimbursed per state travel regulations. During EHR implementation, travel may be significant but generally has minimal travel for day-to-day EHR support. This position will require occasional after hours work related to system maintenance. The selected candidate must be skilled in computer applications as well as administrative and finance/billing functions within an EHR. Job duties will include but are not limited to: Effectively support, collaborate, and execute the EHR Implementation and Training assignments (e.g., developing user tools, managing assignments to direct reports, conducting training classes);Provide EHR support and ensure support adequately meets end user needs (e.g., end user support tickets, chart corrections, patient record merges, user set-up/account security, etc.);Effectively assist in EHR maintenance (e.g., install validation, regression testing, vendor support ticket troubleshooting);Successfully research, build, validate, document, and deploy EHR Improvements for the EHR solution.

Minimum Qualifications

Education and Experience: Master's Degree in health informatics; OR Master's Degree in public health, health sciences, health services, health care administration, or nursing with coursework or experience in health informatics.

OR

Bachelor Degree in public health, health services, health science, health informatics, health care administration, or nursing with three (3) years' experience with deployment or implementation of applications systems (clinical preferred), or a related field with a foundation in systems design, analysis, and evaluation.Prior experience in assisting with the successful implementation of a nationally recognized electronic health record system is preferred.

OR

High school diploma or equivalent with eight (8) years' experience in a health informatics related field, or a combination of health care office management and information technology services.

Other Requirements

Necessary Special Qualifications: None.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview

Summary: Under general supervision, is responsible for participating in design, development, and deployment of electronic health record system to include actively soliciting input from all customer levels, rapidly responding to problems, and instituting new solutions to the electronic health record system.

Distinguishing Features: This is the first of the class levels in the Clinical Applications Coordinator sub-series.An incumbent in this class must have intermediate knowledge of information science and technology and health care practices and processes; must be skilled in the development of operational processes for selected solutions and in creating reports; must show demonstrated proficiency with information systems technology; must be flexible, highly collaborative, and consistently work to fill gaps and avoid overlaps of system activities; must be able to continuously listen, react, and suggest ways to complement or assist the work of others; and must have a thorough understanding of the application for which he/she is responsible and has/will gain knowledge across all relevant applications.

Work Activities

Monitor Processes, Materials, or Surroundings:

Supports the daily interface between clinicians, medical staff, administrative, and the electronic medical record (EMR) by utilizing direct written and verbal communication in responding to direct provider inquiries with occasional assistance of a more experienced CAC.

Interpreting the Meaning of Information for Others:

Translates public health practice information between clinicians, administrative staff, program staff, Information Technology (IT), and others with occasional assistance of a more experienced CAC.

Evaluating Information to Determine Compliance with Standards:

Assists clinicians, administrative staff, program staff and others in assuring patient safety and confidentiality in accordance with Department of Health policy and HIPAA standards.

Provide Consultation and Advice to Others:

Assists clinicians, administrative staff, program staff, and others in identifying solutions to meet functional needs with occasional consultation with more experienced CACs.

Assists local and/or regional staff in identifying modifications or enhancements to the electronic medical record (EMR) to assure efficient and effective clinical workflow with occasional consultation with more experienced CACs.

Participates and collaborates in the process to update Clinician Process Improvement and Change Management Standards.

Assists clinicians, administrative staff, program staff, and others in identifying improvements to promote effective and efficient practices and information flow by streamlining processes with occasional consultation with more experienced CACs.

Utilizes knowledge of applications to investigate, recommend, and implement solutions to address operational requirements with occasional consultation with more experienced CACs.

Thinking Creatively:

Provides input in design/development of new or modified informatics solutions to support patients, providers, and information management.

Defines and designs applications to meet ongoing specific needs; the definition process includes vocabulary, profiles, dictionaries, displays, report format tables, and ad-hoc reports.

Evaluates new or modified informatics solutions to support patients, health care professionals, and their information management and human-computer and human-technology interactions within public health contexts.

Participates in determining the methods, context, default values, assumptions, and sequence of capture of clinical encounter information.

Participates in the development of operational processes for the selected solutions.

Participates in defining the appropriate vocabulary and taxonomy (consistent with the ontology of the data store) of clinical encounter information.

Making Decisions and Solving Problems:

Participates in a real-time support network for providers and other staff engaged in direct patient care, wherever their location within the assigned catchment area.

Provides assistance with problem identification and resolution of daily production problems in a timely manner with occasional consultation with more experienced CACs.

Participates in efforts to correct deficiencies and errors that occur in electronic record use.

Training and Teaching Others:

Participates in the development of a discipline-specific training plan for EMR implementation, refresher training, and future hires.

Participates in the development of discipline-specific training materials for EMR implementation, refresher training, and future hires.

Assists users in accessing the most appropriate functions of the system.

Participates in the development of discipline-specific training materials as needed for EMR updates, modifications, and software releases.

Participates in the development of a discipline-specific training plan as needed for EMR updates, modifications, and software releases.

Developing Objectives and Strategies:

Participates and collaborates in the development of the short-term and long-term strategies to achieve Clinician Process Improvement and Change Management Standards, as appropriate.

Participates in the preparation and testing of the organization's Business Continuity and Disaster Recovery Plans in area of responsibility.

Participates in the development of strategies, policies, or procedures for introducing, evaluating, or modifying information technology applied to public health practice, administration, education, or research.

Interacting With Computers:

Participates in the testing of regional or program area applications changes to achieve accuracy and quality of change, including regression testing of system functions that should not have been affected by the changes.

Participates in the selection, testing, and evaluation of new or modified informatics solutions to support patients, providers, and information management.
Scheduling Work and Activities:

Coordinates the installation of applications, modification, enhancements, and deployment of new portions of the EMR with specified clinical locations with minimal disruption to users.

Analyzing Data or Information:

Analyzes and evaluates processes related to information flow with occasional assistance from more experienced CACs.

Coordinating the Work and Activities of Others:

Provides consistent and continuous feedback related to the use of the system, particularly in the communication from local and regional public health to the central office.

Serves as liaison between local public health department providers, regional program staff, and central office CACs.

Communicating with Supervisors, Peers, or Subordinates:

Assures all customers, including clinicians, administrative staff, program staff and others, are aware of problem-resolution processes/protocols and have ready access to all necessary resources.

Developing and Building Teams:

Fosters team building, communication, and interaction between all the CACs and EMR team members.

Updating and Using Relevant Knowledge:

Participates in professional organizations to keep abreast of developments in informatics, public health, and clinical practice.

Participates as directed in professional development activities.

Judging the Qualities of Things, Services, or People:

Investigates and recommends computer and information technologies to determine applicability to public health education, administration, and research.

Determines if design of application, enhancements, and/or modifications fulfills current needs and provides sufficient flexibility for future needs.

Competencies (KSA'S)

Competencies:

Action Oriented
Creativity
Customer Focus
Interpersonal Savvy
Problem Solving
Technical Learning
Time Management

Knowledge:

Intermediate knowledge of computers, health care informatics, computer hardware, and software, including application software
Intermediate knowledge of medicine and dentistry, familiarity with the data and information related to health care documentation, payment, and operations

Skills:

Intermediate active listening skills:gives full attention to what others are saying, takes time to understand the points being made, asks questions as appropriate, and does not interrupt at inappropriate times
Intermediate critical thinking skills:uses logic and rudimentary reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Intermediate speaking skills:effectively conveys information verbally to others
Intermediate service orientation skills:actively looks for ways to assist others
Intermediate complex problem solving skills:identifies and reports complex problems to more experiences CACs
Intermediate troubleshooting skills:determines causes of errors and seeks solutions with occasional assistance from more experienced CACs

Abilities:

Intermediate inductive reasoning ability: allows information to be combined to form general rules or conclusions, including finding a relationship among seemingly unrelated events
Intermediate oral comprehension ability:able to listen and comprehend verbal information and ideas being disseminated
Intermediate oral expression ability:able to communicate information and ideas verbally so that others will understand
Intermediate perceptual speed ability:can identify quickly and accurately trends and patterns comparing similarities and/or differences in the sets of trends or patterns, including comparing a presented pattern or trend with a remembered pattern or trend
Intermediate written comprehension ability:able to read and comprehend written information and ideas being presented

Tools and Equipment Used

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.