Petaluma Health Center is an eleven-time award winner in the North Bay Business Journal's Best Places to Work for 2020, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of the Healthiest Companies in the North Bay' by the North Bay Business Journal for the last 5 consecutive years.
The Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

Summary: The Clinical Application Specialist will be working with our Dental offices and is responsible for assisting in the implementation, maintenance, and support of our Dental Healthcare applications, such as billing (PMS) or Electronic Medical Records (EMR).

This position will review, analyze, and evaluate healthcare business systems and user needs. This position formulates solutions to coordinate with overall healthcare systems & delivery, business systems, and IT strategies.
You will have knowledge of commonly-used concepts, practices, and procedures within Healthcare and Information Technology. Writes detailed description of user needs, program functions, and steps required to meet business needs with excellent customer centered service. Relies on experience, creativity, and judgment to plan and accomplish goals. Position carries out coordination, installation, testing, and technical tasks in support of the varied practice electronic healthcare platforms. The position requires participation in developing and implementing application procedures and support plans.
**This is a IN PERSON position, with hybrid potential after the first 90-120 day's based on performance.

Duties and Responsibilities:

• Provide Tier I/II/III/other Wisdom/Dexis/Guru/EHR support per request from various constituencies as needed
• Provide Tier II/III Iris/X-Ray/PANO IT related application and device support per request from various constituencies as needed
• Create and maintain Wisdom/Dexis/Guru support documentation and materials such as procedures, cheat sheets, manuals, workflows, diagrams, etc.
• Supports PHC Staff members utilizing the Wisdom/Dexis/Guru product suites, including PMS, EMR, Billing, Meaningful Use, and reporting
• Proficient with dental software programs including but not limited to Wisdom Enterprise, Guru, Dexis, and Iris Intraoral camera
• Assist with Dental Vendor management as needed, including upgrades and service packs
• Prioritize numerous issues and projects with varying levels of priority or severity
• Manage the resolution of all issues & completion of projects within accepted service levels
• Monitor for requests nearing the limit of SLA timeframe
• Escalate requests as needed
• Participation in developing and implementing application procedures and support plans
• Carries out coordination, installation, testing, and technical tasks in support of the varied practice electronic healthcare platforms
• Limited Medical and Dental, and IT report development and data analysis as needed
• Facilitate support for medical device applications, installations, equipment in close consultation with vendor
• Monitor and answer the IT Helpdesk telephone line related to Application Support
• Provide remote & in-person technical assistance for general business applications
• Assist in daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups as needed
• Perform regular EHR/Wisdom security monitoring to identify any possible intrusions
• Investigate and troubleshoot network or client access issues
• Repair and recover from client software failures. Coordinate and communicate with impacted constituencies
• Provide off-site and remote support as (Satellite Offices/School Clinics)
• Write a detailed description of user needs, program functions, and steps required to meet business needs
• Formulate solutions to coordinate with overall healthcare systems & delivery, business systems, and IT strategies
• Maintenance:
• As assigned, perform regular system checks to ensure proper system functionality
• Assist in maintaining data center environmental and monitoring equipment
• Maintain PHC Support/Intranet/Web portal Dental Documents
• Maintain & create IT support documentations, cheat sheets & other materials
• Configure / add new services as necessary

General Duties:

• Assist with all other special tasks and manage projects as directed by management
• Assist in troubleshooting hardware, software and network problems. File bug reports and follow-up to resolve problems with vendors
• Collaborate with network engineers, architects and other team members on the implementation, testing, deployment and integration of server systems
• Coordinate with other teams or departments to resolve user problems
• Develop and participate in workflow documentation
• Document helpdesk tickets as needed
• Document, track, and monitor IT problems using applicable systems and tools
• Document procedures
• Evaluate and test stability of new products
• Follow-up and update customer status and information
• General Application Support as needed
• Staff training for commonly used Medical applications
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Provide off-site and remote support as needed
• Responsible for answering IT requests via phone, email, live chat or instant messages
• Study the “best practices” of other organizations and make recommendations regarding changes that would benefit PHC
• Sensitivity to the needs and the situations of multi-cultural populations from a variety of income levels
• Use security best practices
• Work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests.
• As needed, may be required to attend out-of-state training
• Review, analyze, and evaluate healthcare business systems and user needs
• Other Duties:
• Assists with other duties as directed

Education and Experience Required:

• Associate’s degree, 2 to 4 years related EHR work experience or training; or equivalent combination of education and expertise
• IT-related clinical experience or background preferred
• Experience within a Dental health care organization or non-profit organization preferred
• Extensive working knowledge of medical practice management systems and all related billing processes in an outpatient setting preferred
• Experience using healthcare applications such as billing (PMS) or Electronic Medical Records (EMR) and reporting Wisdom or other Dental Application experience preferred

Desired Skills:

• Ability to manage multiple tasks & meet deadlines
• Ability to effectively manage confidential information
• Ability to troubleshoot problems under pressure
• Ability to work and communicate effectively with staff
• Attention to detail and problem-solving skills
• Critical thinking skills
• Demonstrated ability to work alone and in a team environment
• Excellent planning, project management, and problem-solving skills, along with superior communication and interpersonal abilities
• Effectively communicate clearly in person & in writing
• Exhibits sensitivity to the needs and the situations of multi-cultural populations from a variety of income levels
• Strong customer service ethic
• Promote and support PHC’s mission and vision
• Proactive and responsible with excellent follow-up and customer service

Licenses and Certifications Required:

• Microsoft MCSA or MCSE certification preferred
• EHR Certification (EHR Tech/EHR DS) preferred
• ITIL Foundation Certification (ITIL -F) preferred
• Current, valid California Driver License

FULL TIME EMPLOYEE BENEFITS:

• 21 Days of Paid Time Off
• 10 Paid Holidays
• Medical Insurance (Entire deductible paid by us!)
• 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
• Dental Insurance
• Vision Insurance
• Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
• 401K Matching after 1 year of employment
• Flexible Spending Account, Dependent Care FSA
• Life Insurance (included at no cost to the employee)
• Long Term Disability (included at no cost to the employee)
• Employee Assistance Program (included at no cost to the employee)

Job Type: Temporary

Pay: $70,000.00 - $90,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Petaluma, CA 94954: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• EHR/Wisdom security monitoring: 1 year (Required)

License/Certification:

• California Driver License (Required)

Work Location: In person

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.