Summary of Position:

Each cocktail server’s primary objective is to show our guests such a amazing time that they will want to return again and again. Provide friendly, attentive, and timely service to create an exceptional dining experience for all of our guests.

Duties & Responsibilities:

• Maintains a Guest focus while performing duties
• Assumes 100% responsibility for quality guests’ experience
• Welcome and greet guests within one minute. Make all our guests feel special and let them know you’re there to personally take care of them
• Inform guests of specials and menu changes for both beverages and food.
• Make specific beverage, appetizer, entrée, and dessert recommendations you genuinely feel your guests will enjoy
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table.
• Must display an above average understanding of our wine list and drink menu
• Must be able to open wine bottles with ease and confidence while, at the same time, communicating with your guests at the table
• Deliver food and beverages from kitchen and bar to guests in a timely matter
• Pre-bus and manicure tables between each course.
• Perform side work during each shift as required by service station assignment.
• Complete opening and closing checklists.
• Maintain clean and stocked service and dinning areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Provide proactive beverage and bread refills
• Prepare final bill, present check to guest, accept payment, and process through the POS system.
• Return change to the guest quickly.
• Be ready and willing to assist fellow cocktail servers before they ask including but not limited to running food, prebussing and manicuring tables, beverage refills, bussing tables, etc.
• Thank guests for their visit and invite them to return.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Notify manager-on-duty any time a guest is not 100% satisfied with their experience

Qualifications:

• Be 21 years of age.
• Must posses a positive attitude and work well with other team members
• Must have a natural inclination to please others with a gracious manner
• Must be an above average listener
• Must be able to carry full trays of drinks with ease through crowded spaces
• Must be able to work beginning at no later than your scheduled in-time
• Must have the ability to handle money and operate a POS system.
• Be able to work in a standing position for long periods of time (up to 7 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
• Be willing to follow direction and ask questions for clarification if needed.