Job Purpose:

Under the direction of the Billing Manager, the Collections Supervisor will assist and oversee the firm collections activities through established policies and procedures, as well as the creation of updated procedures to maximize efficiency and results.

Duties and Responsibilities:

• Oversee the day-to-day work of collections to ensure that all accounts are followed up on in a timely manner, appeals are accurate and timely, and that the team is achieving productivity and quality targets
• Monitor accounts receivable, research and resolve disputes and keep client collections activity accurate and up to date
• Provide regular reporting to Management on outstanding AR by client, carrier and/or adjuster
• Evaluate and create standard operating procedures for collection/recovery solutions
• Mentor and train members of the Billing team regarding collection efforts, ensuring that the workload is dispersed, with accountability and follow-up regarding results
• Track and monitor KPIs (AR days, AR Aging, % AR > 90 days, Collections, etc.) to ensure that department benchmarks and targets are met
• Work closely with Management to identify, escalate, and resolve collections issues

Skills/Qualifications:

• Minimum 3 years of e-billing/accounting management experience in a law firm required, Workers’ Compensation experience preferred
• Must have experience with e-billing sites: Legal-X (Bottomline), Quovant, Ascent, Tymetrix, CounselLink, etc.
• Strong computer skills including Microsoft programs
• Advanced skills in Excel required; Excel skills must include the use of advanced formulas, pivot tables, v-lookups, and other reporting tools
• Experience managing or supervising a collections team/department
• Must have experience managing high-volume accounts/revenue and reporting outstanding AR
• Ability to interact effectively and clearly with the public, clients, and employees at all levels
• College degree in Business, Finance, or Accounting preferred

The ideal candidate will be highly organized, detail oriented and work well under pressure, with the ability to juggle multiple projects simultaneously. Must possess excellent communication skills, be a team player, and have pride in work product. This is a fast-paced position that requires a sense of urgency while maintaining accuracy.

Albert & Mackenzie is an established and growing California workers' compensation defense firm with multiple offices in California. Named a Great Place to Work in 2021 and 2022, as well as winner of several Best Places to Work awards. Albert and Mackenzie offers a competitive compensation package to include 100% company-sponsored employee Medical and Vision insurance; Short Term Disability, Long Term Disability, and Life insurance benefits; a 401k plan; paid time off; and an optional voluntary dental plan. We offer excellent work/life balance in a collaborative and casual work environment.

Job Type: Full-time

Location: Remote; California residents only