Collection Support Job at Americas First Federal Credit Union
Essential Functions & Responsibilities:
- Performs clerical duties, answers phones, researches accounts, posts payments, performs file maintenance, send misc. letters, cut checks, print/type misc. reports, etc.
- Recalculates payments due to forced placement insurance coverage, refunds premium amounts when proof of coverage is verified, and acts as liaison between members and insurance company.
- Prepare charge off packets, process actual charge off transactions and balance to charge off reports.
- Assist Collectors by sending certain letters on loans and credit cards, and responding to calls generated by those letters.
- Performs all other duties as assigned.
Performance Measurements:
1.
Ensure all activities in the department are carried out in compliance with all Federal, State and credit union regulations within prescribed time frames, with zero unresolved errors and no errors that result in losses to the credit union.
2.
Provide informed, professional and accurate service and support to all members and employees.
3.
Meet or exceed 100% of credit union corporate goals.
Knowledge and Skills:
Experience
One month to twelve months of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills
Background in collections preferred, but not required.
Must have strong interpersonal skills.
Must have a working knowledge of Word and Excel.
Must demonstrate organizational skills and the ability to work accurately and efficiently.
Physical Requirements
Light lifting required.
Behaviors
Preferred- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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