Collections Specialist Job at Capitol City Produce
Capitol City Produce
Hiring: Collections Specialist
Location: Baton Rouge, LA
Here we grow again! Capitol City Produce has created a new Collections Specialist position. Reporting to the Accounting Supervisor, the position is responsible for handling collections and maintaining our KPIs of past due percentages and DSO.
Responsibilities:
- Provide excellent customer service while assisting with phone and email requests
- Review aging reports and use other tools to identify which accounts to target
- Contact customers via email and phone to request payment for past-due balances
- Provide back up to the customer to help facilitate payment (signed invoices
- copies, signed bills of lading, statements, etc.)
- Identify, document and resolve internal issues that are delaying payment
- Research and resolve any invoice discrepancies, short payments, duplicate or double payments, and credits not taken
- Maintain detailed records of customer contacts made or attempted and all payments collected
- Draft and send written correspondence regarding account standing to customers with continued unresolved balances
- Collaborate with sales team to assist when initial collection efforts are not successful
- Identify uncollectible accounts, request management approval, and submit to third-party collections agency
- Ensure that customer contacts are kept current
- Respond to credit reference inquiries
- Enter approved adjustments and credits
- Recommend adjusted credit terms and credit limits based on risk level
- Work to meet and exceed company past-due KPI targets
- Assists with billing a cash application duties as needed
- Maintain reports and spreadsheets
- Perform other accounting duties or special projects as requested by management
Requirements:
- 2+ years of accounts receivables experience preferred
- Must be able to quickly process detailed invoice information in a high transaction environment
- Intermediate user: Personal computers (Google Suite products, Adobe, etc.)
- 10-key accuracy and speed
- Excellent problem solving, analytical and thinking skills
- Excellent verbal and written communication skills
- Enjoy working with other people in a close proximity environment
Benefits:
- Medical, dental and vision insurance
- 401(k)
- PTO
- Supplemental insurance - life, accident, cancer and disability
Job Type: Full-time
Work Location: One location
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