Collector (Full-Time) Job at Cottonwood Financial
Cottonwood Financial Irving, TX 75038
$20.88 an hour
Job Description:
Reporting to our Head of Central Collections and Vehicle Remarketing, our Full-Time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers. Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their short-term consumer loans. This is a great opportunity for a talented person to broaden his/her customer service experience through comprehensive “on-the-job” training in a fun, leading-edge call center environment. Our Full-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas. We are an Equal Opportunity Employer.
Key Responsibilities
Are you “goal-oriented”? Are you a good listener? Does helping people overcome and resolve financial challenges give you a sense of accomplishment? If so, then we have a great customer-service focused opportunity for you with competitive pay, an unlimited monthly bonus potential, and more!
Reporting to our Head of Central Collections and Vehicle Remarketing, our Full-Time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers. Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their short-term consumer loans. This is a great opportunity for a talented person to broaden his/her customer service experience through comprehensive “on-the-job” training in a fun, leading-edge call center environment. Our Full-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas. We are an Equal Opportunity Employer.
Key Responsibilities
- Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer’s delinquency
- Find mutually beneficial payment arrangements that will allow us to retain the customer
- Sell the customer on the idea of paying off their debt
- Counsel the customer on how to increase income/decrease expenses
- Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved
Required Qualifications
- High School Diploma, G.E.D., or equivalent
- 1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
- 1+ years of experience working in a call center
- Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment
- Excellent time-management skills
- Strong attention to detail
- Must pass a credit and criminal background check
- Must meet minimum performance and attendance standards
- Local (Dallas/Fort Worth area) candidates only – no relocation
- Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future
Preferred Qualifications
Compensation
- 3+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
- 3+ years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies
- Familiarity with FDCPA and other collections laws and regulations
Compensation
- $20.88 per hour starting pay
- Receive up to an additional 12% increase in pay in your first year through scheduled wage increases!
- Unlimited incentive potential!
Benefits
- Medical, dental and vision
- Voluntary life/ AD&D
- Short-term & long-term disability
- 401K with company match
- Paid vacation, holidays and sick time
- Paid maternity, paternity, extended medical leave and jury duty
- Corporate discount program on personal cell phone accounts with select providers
- Business casual work environment
- On-site fitness center
- On site “grab-n-go” deli
Training
- All Collectors go through a comprehensive training program
Work Schedules
Post training, work schedules are generally available in the morning, evening, and on weekends. Full-Time Collectors typically work between 39 and 40 hours per week. Our hours of operation are:
About Cottonwood:
Post training, work schedules are generally available in the morning, evening, and on weekends. Full-Time Collectors typically work between 39 and 40 hours per week. Our hours of operation are:
- Monday thru Friday - 8:00am to 9:00pm
- Saturday - 9:00am to 4:00pm
- Sunday - 4:00pm to 9:00pm
Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States. With our customer-centric focus, we offer an innovative mix of financial products and services through our FinTech (online/digital) lending portal, Cashstore.com, as well as through our 230+ brick-and-mortar retail locations in multiple states, under our Cash Store brand.
We are positioned to grow, our locations are 100% company-owned (no franchises), and we have been named multiple times to the Inc. 5000 list of America’s fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.
Cottonwood Financial is proud to be an equal opportunity employer.
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