Vaco has several openings for Commercial Collectors in Jacksonville, FL, onsite. In addition to considering experienced candidates, entry level candidates will also be considered. This is a great organization that provides extensive career growth (if desired), job stability, with solid benefits.

• This is a direct hire role that is onsite on southside of Jax and full time, regular day hours Mon-Fri.
• It is a one step, onsite interview with quick turn around on offer.
• It is a salaried role with an annual bonus and room for growth.
• Benefits, PTO, 401k, etc.

Overview
The Collections Specialist will interact with B2B clients who have financed equipment or executed a working capital loan for their business with the Company. The role is responsible for the collection of delinquent balances on customer accounts by initiating communication and negotiating payments. The ideal candidate will have exceptional communications skills (verbal and written) and will be a demonstrated problem solver. The Company is hiring in multiple stages of delinquency. The Commercial Collections Specialist is responsible for servicing a portfolio of delinquent customer accounts.

Responsibilities
Performs day-to-day activities in a fast-paced environment to ensure effective account management on collection accounts.
Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.
Performs reconciliations for accounts to maintain accuracy.
Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
Establishes strong working relationships with the sales team to support collections efforts.
Works with customers in a proactive manner to resolve discrepancies.
Reconciles account status using current and historical invoicing and payment activity analysis.
Acts as a liaison with financial operations regarding the research on misapplied or payment issues.
Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with customers or sales teams.
Monitors changes in customer financial status and payment patterns.
Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.

Basic Qualifications:
High School Diploma or GED with a background in Customer Service or Sales

Other Qualifications:
Exceptional communication skills both verbal and written.
Excellent negotiation skills - Collections experience preferred but a background in customer service, sales, and new graduates accepted.
Exhibit confidence to quickly evaluate a situation to find the best solution for both the client and the Company
Function well independently and in a team orientated environment.
Comfortable forming strong and lasting relationships with clients over the phone
Professional and Energetic when dealing with clients; leaving them with a positive experience/impression of CIT.
Excellent multi-tasking skills.
Ability to take constructive critique and implement training concepts into your own voice