The Commercial Lines CSR at Empire Insurance Group, Inc. is responsible for maintaining and maximizing profitable relationships with commercial lines clients and growing the book of business through new client sales. This position will be based from Empire's main office in North Branch, MN but can be remote for candidates with prior remote experience.

If you’re looking for a career that offers flexibility, job stability, competitive compensation, professional team atmosphere and a local touch, then you’ve come to the right place! Working with Empire Insurance Group, an independent agency, is a great career choice!

Responsibilities

• Service existing book of commercial insurance for optimal client satisfaction.
• Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.
• Monitor, review, and report on key metrics to ensure personal service targets are achieved, and execute sales activity documentation in a timely, accurate, and professional manner.
• Identify, qualify, and develop commercial insurance account rounding opportunities with new and existing clients in person, online, by phone, and through written communication.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
• Continually collaborate to improve daily processes as needed.
• Process, review insured legal contracts and adjust coverage as needed for certificates of insurance.
• Support and prepare clients for renewal and retention and maintain strong client relationships.
• Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Review client audits, verify and facilitate corrections as needed and maintain A/R and billing.
• Assist clients with claims processing & assessment of claim activity with clients.
• Work directly with owner and other commercial team leaders on personal & company commercial initiatives.

Qualifications

• Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience.
• Possess a valid driver’s license and a source of reliable transportation.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain existing client base.
• Have a proven track record of business to business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales.
• Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
• Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills.
• Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems.
• Acceptable background check.

Benefits/Perks:

• Competitive base salary
• Uncapped commissions, bonuses & incentives
• Simple IRA Matching Plan
• Group Health Insurance
• Health Savings Account
• Dental
• Vision
• PTO + Paid Company Holidays
• Paid Professional Development, Licensing & Continuing Education
• Job Stability in a growing industry

• For consideration, submit cover letter with professional resume.

Thank you, we are looking forward to our next successful team member!Flexible work from home options available.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• In-person
• Office

Work Location: Hybrid remote in North Branch, MN 55056

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