About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous vacation, paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development programs

Job Summary

The Commercial Large Loss Project Manager oversees Commercial assignments referred from SERVPRO® Call Center, Clients, and all other sources of property loss. The Project Manager is also responsible for promoting active communication with the Franchise Project Manager and Client. Enforces guidelines and contracts as stipulated by client.

You Will

• Communicates Job File Requirements to Franchise Production Teams.
• Documentation of job progress, including: Labor and subcontract progress.
• File Review to accurately reflect job progress.
• Time and Material software to provide real-time and accurate information.
• Responsible for completing Weekly Job Status reports with overview of every project that is assigned.
• Maintains a Weekly Call and Updated Written Report with the FCM for each region that is assigned.
• Monitors, reviews, and verifies scope and estimates for operational and pricing agreement compliance.
• Works in conjunction with the National Accounts Sales division to oversee and confirm that contract agreements are being followed.
• Ensures that carrier is notified by the Production Team of job progress and any reserve variance.
• Weekly job status reports filed to Commercial Loss Director and support staff on National Accounts Projects.
• Provides constructive critique of estimates and invoices to Franchise Production Teams
• Advises Franchise Production Teams on best practices, processes, and equipment options.
• Assists in settling job site issues and/or concerns and general project oversight.
• Works with the Franchise Production Teams and the Commercial Loss Division to qualify and maintain National Subcontractors.
• Secures and review completed Job File Documentation from the Franchise Production Teams and assist Producing Franchise in collections as needed.
• Actively and consistently supports all efforts to simplify and enhance the Franchise and customer experience.
• Provides consulting services for Carriers.
• Ability to travel to job sites for Occasional Site Inspections as necessary or at the request of the commercial loss director.
• Completes and submits Expense Reports immediately after incurred.
• Travels to Storm Sites as assigned by the Director to assist in securing projects.

You Have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Minimum 10 years’ experience in property and casualty claim adjusting and/or restoration, reconstruction experience including commercial and large loss.
• Proficient with the Microsoft Office Suite Applications, including MS-Word, MS-Excel, MS-PowerPoint, and MS-Outlook.
• Proficiency with QuickBooks and/or Xactimate very helpful.
• Excellent oral and written communication skills. Able to present information to other individuals and groups.
• Certificates or certifications earned in specific business functions or practices, customer-focused processes, or software applications a plus.
• Bachelor’s degree in Business, Finance, or equivalent combination of education and relevant work-related experience.
• Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification or ability to obtain within first year of employment. (Testing and renewal fees not reimbursed by SERVPRO®).

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.