Commercial Remote Collector

Summary

Responsible for notifying or locating customers with delinquent accounts and attempt to collect and secure payment from debtors on behalf of our clients.

Essential Duties

Essential duties and responsibilities include the following. Other duties may be assigned at any time at company’s discretion.

• Make a minimum number of outbound telephone calls as assigned by company policy each day to debtors who owe our clients money.
• Familiarize self with expectations and requirements of CW clients.
• Work new business assigned within 24-hours of assignment.
• Maintain OLDEST NEXT WORK date within company policy.
• Familiarize self with the collection policies and procedures established by the Company and handle assigned accounts in accordance with those policies and procedures.
• Accept payment via telephone using credit cards, check or other forms of payment to include promises to pays and postdates.
• Record payment information on a Promise Sheet and in CUBS as to what the conversation with the debtor entails as instructed by management.
• Follow-up on all promises or any other type of commitment daily or as the accounts comes due to be worked again.
• Accurately enter status of debtor account using the appropriate action code on CUBS computer system as well as update debtor accounts on an on-going basis after each contact, attempt or telephone call/conversation with accurate notes being entered into CWs computer system.
• Review and act appropriately on skip tracing information obtained from various sources.
• Advise management of highly disputed and/or volatile debtors.
• Required to work on different telephony platforms at different intervals throughout the day as instructed by management.
• Meet and exceed company expectations on call quality and recording expectations.
• Report concerns that any account may be improperly assigned to either a consumer or commercial collection unit.
• Comply with company call and other disclosure requirements such as call recording disclosures in accordance with company policy and as instructed by management
• Updates the department manager or supervisor on client requests, problems or issues that may arise.
• Exceed 75% or greater of fee goal each month
• Clock in and track work hours using time keeping system.
• Work closely with department and team members to learn and share best practices.
• Attend and participate in frequent meetings with management related to items such as KPIs, Scorecards, Call Recording, team meetings and unit meetings.
• Learn and utilize company resources and tools to collect funds in a legal and professional manner such as email, texting, and use of the company's document imaging system.
• Performs other duties as assigned by supervisor, manager, or department VP.

Mental Demands

The incumbent in this position must be able to accommodate to the following demands:

• Confinement to inflexible work schedules and/or procedures
• Long periods of repetitive work activity.
• Time pressures and tight deadlines.
• Long periods of highly detailed and precise work activity.
• Difficult debtors.
• Using listening skills to determine best course of action for file.
• Basic math to figure goals, bonuses and potential client settlements

Equipment Operation

The incumbent in this position typically operates the following equipment:

• Company computer and software system (such as CUBS, Outlook, Word and Excel)
• Telephone
• Dialing Systems

Qualifications:

• At least 1 year of commercial collections
• Able to negotiate payments, deal effectively with debtors and clients.
• Effective oral and written communication skills
• Bi-lingual, Spanish speaking a plus
• High school diploma or equivalent

Wage/Benefits:

• Base salary plus the opportunity to bonus twice a month
• Medical, dental and vision insurance, vacation, sick time ,401K plan
• Ongoing training provided

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