About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact PeopleRelataions@evergreengoodwill.org for any assistance or accommodation requests.

Job Title: Computer Lab Assistant

About the Position

The Computer Lab Assistant is responsible for supervising the open computer lab environment and providing one-on-one computer assistance to participants as needed.
Essential Duties and Responsibilitiesinclude the following.Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Sign participants in/out of the lab as they arrive and depart.
• Assist participants individually with tasks in the computer lab such as applying for jobs online, using educational software to supplement in-class learning, and completing computer class projects.
• Maintain order and appearance of computer lab.
• Ensure students follow lab usage policies.
• Responsible to support, advance, and contribute to a DEI framework.
• Communicate with Job Training & Education (JTE) staff about student progress as appropriate to ensure effective student services.
• Enter lab usage data into database.
• Provide information about the full range of Goodwill services and programs.
• Refer participants to job search, training providers and resources through Work Source and our partner services.
• Provide career and employment guidance.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Perform other duties as assigned.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or equivalent. High school diploma preferred; however, lived experience and international experience considered in lieu of more traditional, U.S. achieved credentials.
• Some college course work preferred but not required. Prior experience teaching, training, tutoring, or similar preferred.
• Good communication skills and the ability to explain complex or new ideas simply.
• Able to work well with a diverse range of students, of varying computer skill levels and learning styles, including those whose native language is not English.
• Remote and occasional evening and weekend work required.
• Willingness and ability to exercise sound professional judgement on issues of sensitivity.
• Must be able to meet travel requirements of up to 10% of work time locally and statewide.

Certificates, Licenses, or Registrations:

• CPR/First Aid certification preferred.

Computer/Technology Skills:

• Proficient in computer operation, Google Workspace (Docs, Sheets, Slides), and Microsoft Office (Teams, Word, Excel, Outlook and PowerPoint).
• Able to perform common online job search tasks, including but not limited to navigating job search sites, completing online job applications, and applying for jobs by email.
• Ability to learn new technology and software as related to the job.

Physical Demands:
While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing and to operate computer systems. Able to safely lift/push/pull up to 25 lbs., grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists, and arms, standing for long periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities:

• Internal/external customer service skills
• Written and verbal skills
• Problem Solving
• Multi-tasking

Work Environment:
Office/classroom environment; the noise level in the work environment is usually moderate. Must have reliable transportation, as this position requires travel to offsite meetings and events.

General Description of All Benefits
Evergreen Goodwill provides the following benefits to employees:
https://evergreengoodwill.org/evergreen-goodwill-employee-benefits

• 20% employee shopping discount at all retail and outlet locations
• Healthcare benefits, including medical, dental and vision for full-time employees who work 30 hours or more per week
• Vacation pay – based on job role and tenure
• Sick time pay – based on accruals and Seattle Paid Sick/Safe Time
• 9 paid holidays per year (includes floating holidays)
• Voluntary insurance plans for full-time employees who work 30 hours or more per week
• Flexible Spending Account (FSA) full-time employees who work 30 hours or more per week
• Basic AD&D and Basic Life Insurance for full-time employees who work 30 hours or more per week
• Long Term Disability insurance for exempt (salaried full-time employees)
• 403(b) Retirement Savings Plan
• Employee Assistance Program (EAP) – free and confidential
• Tuition reimbursement program
• Employee loan program – for critical needs such as rent, electric bill, etc.
• Educational loan program
• Some job roles are eligible for bonuses
• Jury duty and bereavement pay

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.


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