Waypoint Management is growing! We are looking exclusively for top talent who can orchestrate legendary customer service for our residents. We have a terrific career opportunity for a Concierge to join our team of talented property professionals.

As the Concierge, you epitomize our mission to provide referral-worthy living experiences for the communities we serve. You should be passionate on providing outstanding customer service at all times.

What you can expect to do in this role…

• You will be responsible for creating a warm and welcoming environment for our residents, guests, and visitors. He or she will be the first point of contact for all residents and will be responsible for handling a variety of tasks, including but not limited to: answering phone calls, responding to resident inquiries, handling package deliveries, and providing information about the building and the surrounding area. The ideal candidate will be outgoing, professional, and have excellent customer service skills.

Position Summary

A concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.

Working as a FirstService Concierge means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Concierge is expected to have an in-depth knowledge of the local area. Residents will approach the concierge with questions, seeking suggestions, and demanding problem resolutions. Often concierges will make reservations for restaurants, spas, shows and special events. Requests from residents can range from arranging transportation or providing directions. The concierge must make an effort to develop relationships with local business owners and VIPs in order to facilitate the fulfillment of resident requests.

Position Responsibilities

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
• Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
• Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Adheres to company standards for resident and guest services.
• Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
• Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to the Community Manager on any resident or guest dissatisfaction.
• Maintains a professional demeanor and polished appearance at all times.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

Company Overview:

Waypoint Residential LLC is a vertically integrated real estate investment firm focused on the U.S. residential sector. Since 2011, Waypoint has invested over $4 billion across more than 28,000 multifamily housing units located nationwide.

What we offer:

Competitive salary, Medical/Dental/Vision benefits on day one, 401k (matching), Employee Referral Program, Employee Recognition, Incentive opportunities.