Description

Introduction

Do you want to join an organization that invests in you as a Consulting Technical Analyst? At Rio Grande Regional Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Rio Grande Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Consulting Technical Analyst like you to be a part of our team.

Job Summary and Qualifications

As the Consulting Technical Analysist you will also be responsible to perform complex to advanced Unified Communications telephony support to support Unified Communication voice and video systems and equipment. You will also serve as the Subject Matter Expert for telephony issues to support division and facility staff for all unified communications issues.

KEY RESPONSIBILITIES OF THE DIVISON CONSULTING TECHNICAL ANALYST:

• 
  You will meet with facility-level IT teams, as needed, to align strategy, services, and coordinate implementation activities
• Ensure that the design and use of technology adhere to established division and HCA policies, procedures, and standards
• Assist the director in the development of the budget and develops project cost estimates for division and/or facilities
• You will create an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
• Drive standardization and documentation relating to Facility Technical Analyst roles. Establishes role benchmarks.
• Log and track incident SLAs; reviews incident and request tracking databases; comparative reporting; dashboard creation and monitoring
• You will implement and support the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products.
• Communicate and escalate incidents and requests beyond scope of ability to senior service resources
• Investigate hardware problems and performs minor system hardware and communication connection repairs
• Maintain and protect confidentiality with regard to all aspects of patient care and employee information
• You will install and troubleshoot unified communication applications; internal/external servers, network hardware, and related infrastructure.
• Providing Move, Adds, and Changes (MACs) for telephony request to include programming and deploying of end points as well as software groups, system parameters, and class of service.
• Supporting Voice Mail (Unity Connections) support for routine individual user requests as well as hunt groups, call vectors, automatic call distribution groups (ACD's).
• You will respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution. Collaborate with other teams in designing solutions to solve complex pro.
• On-call requirement 1-week rotation.

KNOWLEDGE, SKILLS & ABILITIES:

• Must be able to drive to assigned sites to complete work (must provide proof of insurance)
• Telecommunication experience required.
• Greenbelt Preferred

EDUCATION:

• Bachelor’s degree

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Consulting Technical Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.