All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth Central Texas is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Sunday - Thursday, 1pm – 9:30 pm Rotating on call sched

Location: 2201 S. Clear Creek Rd., Killeen, TX 76549

The community you’ll be caring for:

Located in the heart of Texas, AdventHealth Central Texas provides care for the citizens of Bell, Coryell and Lampasas counties.

AdventHealth Central Texas is committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.

• As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.

The role you’ll contribute:

The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.

The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members’ schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you’ll bring to the team:

• Working supervisor of the day-to-day operations of the team and department

• Adheres to labor and budget guidelines. Monitors team time and attendance according to policy

• Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested

• Responsible for training and evaluating team members

• Responsible for coordinating and setting up schedules for team members’ training and education sessions

• Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy

• Works with Talent Acquisition for staffing needs

• Responsible for ensuring team members are oriented to the department at time of hire

EDUCATION AND EXPERIENCE REQUIRED:

• Associate’s Degree OR 2+ years of experience

EDUCATION AND EXPERIENCE PREFERRED:

• Lead or Supervisory Experience