Join the Toyo Tires Team!

GREAT PEOPLE. GREAT PRODUCTS. GREAT FUTURE.

The Toyo Tire Corporation has been developing, manufacturing, and selling automotive tires and rubber parts for over 75 years. Our global sales and distribution footprint includes more than 100 countries and regions, with manufacturing facilities in Japan, the United States of America, Malaysia, and China.

Toyo Tires has built a reputation for delivering innovation, quality, performance, and excellent service. We offer a complete selection of premium replacement tires for nearly every make and model vehicle, as well as commercial vehicles.

SUMMARY

The Consumer Relations Representative resolves consumer complaints and coordinates consumer and dealer interactions through the extensive use of telephone and e-mail. The position is responsible for department reports, technical service training, and works on projects to improve Customer Experience.

Demonstrates support of the company values: Trust, Learn, Tenacity, Empathy and Ownership.

RESPONSIBILITIES

Consumer Relations Accountability

• Respond to complaints and inquiries from customers by telephone, correspondence, e-mails, or voice mails in a timely manner
• Provide warranty information, advice, and assistance per departmental guidelines
• Provide Toyo original equipment (OE) and replacement (RE) consumers with a high level of service
• Promote Consumer satisfaction through a prompt resolution of disputes or warranty claims
• Maintain complete records of all consumer interactions by entering accurate information into the consumer relations database
• Maintain hard copy files in a timely and easily retrievable manner
• Recommend adjustment (policy) credits or refunds according to departmental guidelines and initiate appropriate action to retrieve claim tires from the consumer and arrange for shipments of tires as necessary
• Prepare “MSC” for special pricings when shipping tires to consumers
• Inform CAP managers of all adjustment authorizations and specific details needed to complete adjustments. Coordinate shipments with the Customer Service Department and warehouse to ensure proper handling of promised shipments to customers
• Ensure COD/Credit card shipments are documented correctly, copies are attached to consumer files and given to Accounting with proper references to accounts
• Document/track UPS shipments as necessary

Claim Entry Accountability

• Enter adjustment claim information to generate dealer credit memos
• Complete an essential review of the “checklist” for errors
• Maintain retention files in an orderly, easy-to-retrieve manner
• Research dealer inquiries for claim activities

QUALIFICATIONS

• Possess strong customer service skills. Our ideal candidate will have excellent verbal, written and listening communication skills
• Familiarity with Toyo Tires product line is desired
• Good interpersonal/customer relations skills
• Dependable and good time-management skills with an ability to prioritize work
• Must be extremely organized
• Intermediate proficiency in using CRM and Microsoft Office (SAP, Excel, Outlook, and Word)

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent, with two to five (2-5) years in automotive of related experience in the automotive industry, consumer relations, or customer service required.
• Experience in dealing with the public by telephone and email.
• Tire experience or tire knowledge is helpful.

WE OFFER

• This position is eligible for a hybrid schedule - 3 days in office and 2 days remote
• Medical, Dental, and Vision insurance for you and your dependents eligible on the date of hire
• 401(k) Retirement Plan with Company match up to 3%
• Paid Vacation – 11 days earned for the first year, 1 day added per additional year
• Paid Holidays – 10 days per year
• Paid Sick Leave – 40 hours earned for the first year
• Profit-Sharing
• Annual merit increases
• Employee tire discount after two months of employment

Equal Employment Opportunity Policy

Toyo/Nitto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Costa Mesa, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Costa Mesa, CA

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