Our Company:

Voxai Solutions has been a leader in contact center technology and services since its founding in 2005. We focus on building applications and providing services that improve the customer experience for large contact centers. We have grown to over 180 employees in the last 17 years and our customer list includes many Fortune 500 companies.

Working at Voxai would mean working alongside a group of highly motivated, inspired individuals who are longstanding leaders in their respective technical fields. If you like the environment of a small company while being exposed to the opportunities offered by a large one, we might be the one for you!

The Position: Senior Call Center Consultant

Job Description:

As a Consultant, Contact Center Cloud you will have the visibility and responsibility to maintain, manage and enhance multiple Call Center enterprise solutions that are vital to the success of various corporations and government entities. The Consultant will work within defined processes to execute change management, daily maintenance and will be responsible to react to customer reported events and perform the necessary triage. This position will focus on the implementation, support and upgrades of the industry leading Contact Center Software suite, Genesys, and the Consultant will have the opportunity to work with all components of the Genesys Suite, which include bots, AI, self-service (IVR), voice, SMS, real-time analytics, routing, reporting and recording solutions.

Preferred Candidates will have the following skills:

• At least 5 years of hands-on call center technology experience
• Expertise in Genesys is a plus, expertise in Genesys Cloud even better.
• If not Genesys GCP certified, that will be first task for anyone joining Voxai for this position.
• Strong customer communication and relationship building skills.
• Ability to lead technical solution delivery.
• Hands-on leadership.
• Broad knowledge across a variety of IT disciplines relevant in the Call Center: SIP Trunking, API Development, IVR Call Flows, CRM/System Integrations, Bots, PCI, Carrier interfaces.
• Strong documentation skills. MS Word, MS Excel, MS Visio.
• Multi-tasking skills, ability to lead 2-3 projects at a time.
• Works well with others, strong partnership with Project Managers for solution delivery.
• Ability to read PCAP trace for SIP information a plus.
• Ability to travel up to 30% dependent on customer needs

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Call Center Technology: 5 years (Preferred)

Work Location: Remote

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